Caesars Entertainment

Senior Product Director, Player Account

Caesars Entertainment

full-time

Posted on:

Location Type: Hybrid

Location: Jersey City • Nevada • New Jersey • United States

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Salary

💰 $150,000 - $212,750 per year

Job Level

Senior

About the role

  • Lead the product strategy and roadmap for Registration & Onboarding, Identity Verification (KYC) and Player Account Lifecycle Management (PAM)
  • Integrate AI/ML into onboarding and account operations (e.g., risk scoring, document verification, anomaly detection, personalized flows, LLM powered support)
  • Build a collaborative team culture that encourages open communication, innovation and career growth while holding Product Managers accountable and striving for excellence
  • Translate customer research, regulatory updates, and market insights into clear priorities and scalable solutions
  • Champion a customer first, research driven culture while balancing risk/fraud and regulatory constraints
  • Cultivate strategic alignment across Growth, Risk, Compliance, Fraud, Payments, Engineering, Data Science, UX, Marketing, and Customer Operations teams
  • Build, monitor and communicate results of real-time visibility into funnel health and account outcomes (dashboards, leading indicators, anomaly detection, alerting)
  • Combine qualitative and quantitative inputs (UX research, usability tests, VOC, cohort and funnel analytics) to identify high leverage product improvements
  • Your ownership, vision, and ability to deliver will directly impact several KPIs such as
  • Acquisition & Onboarding performance
  • Registration conversion rate
  • KYC/Identity pass rates (first time pass focus)
  • Funnel drop-off and abandonment reduction
  • Time to verified account
  • Account suspension rate
  • Self-service resolution rate
  • Onboarding & Account Servicing NPS/CSAT
  • Regulatory & risk accuracy (KYC/AML/fraud controls)
  • Lead vendor strategy & orchestration (KYC/IDV, fraud tooling, risk decisioning platforms), including performance management
  • Communicate clear, data backed recommendations and tradeoffs to senior leadership

Requirements

  • 8+ years in years developing successful digital products, including 3+ years managing Product Managers
  • Experience designing, launching and optimizing large-scale onboarding and identity verification (KYC) products in highly regulated (AML) digital industries (e.g., online gaming, fintech, banking, payments, identity)
  • Expertise in creating and maintaining roadmaps, while also training direct reports on best practices
  • Ability to write descriptive narratives which demonstrate your knowledge of the problem, strategies, risks, and data which helped formulate the proposed solution or feature
  • Track record of leading and delivering large-scale products from conception through to completion
  • Proven ability to engage Data Scientists and ML teams on predictive or automated capabilities
  • Experience in Agile software product delivery, preferably in a scrum setting using Jira
  • Expertise in funnel analytics, experimentation, and data-driven product development
  • Executive level communication and storytelling to offer effective updates and streamline communication to a broad audience
  • ADDITIONAL REQUIREMENTS
  • Experience with vendor orchestration, model monitoring, and risk decisioning platforms
  • Background building platform capabilities (rules engines, feature stores, experimentation frameworks)
  • Find complex problems with numerous restraints exciting; and not daunting
  • Enjoy learning new skills and are passionate about new developments in technology
  • You are highly motivated individual, who wants to work with the best and be the best
  • Ability to build trusting relationships with peers, teams, and leaders
  • Ability to lead through influence, inspiration, experience, and collaboration
  • You inspire teams to come together and build best in class B2C products
Benefits
  • medical, vision, and dental insurance
  • life insurance
  • disability insurance
  • a 401(k)-matching program
  • among other employee benefits
  • short-term or long-term incentive compensation
  • cash bonuses
  • stock program participation
  • paid Flexible Time Off
  • paid company holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product strategyroadmap developmentKYCAMLonboarding optimizationfunnel analyticsdata-driven product developmentAgilescrumvendor orchestration
Soft Skills
leadershipcommunicationcollaborationinnovationcustomer focusstrategic alignmentproblem-solvinginfluencestorytellingteam building