Major Incident Manager
Caesars Entertainment
full-time
Posted on:
Location Type: Remote
Location: Nevada • United States
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Tech Stack
About the role
- Identify and manage incident causes for IT services.
- Root cause analysis to identify, rectify, and prevent issues within our applications and platforms.
- Oversee and prioritize actions for detection, analysis, containment, and resolution of incidents.
- Manage the life cycle of problems and incidents that occur within the IT organization.
- Work in a proactive manner, identifying and preventing problems and incidents before they occur.
- Heavy data analysis to not just identify trends in data, but figure out which data should be captured and acted upon proactively to solve and prevent incidents.
- Document identified best practices and processes for the organization and future needs.
- Mentor and support members of the incident response team.
Requirements
- 5+ years of developing successful incident response practices across enterprise-level organizations.
- Successful problem management process implementation for IT organizations.
- Strong problem management experience with identifying, managing, and remediating incidents.
- Experience in sports betting or as a sports fan is very beneficial.
- Experience in cloud-based applications and organizations is very beneficial.
- Proactive mindset to problem solve and prevent future incidents.
- Strong documentation skills.
Benefits
- We believe every Team Member should be treated like royalty because We Are All Caesars.
- Competitive salary.
- Opportunities for professional development.
- Flexible working arrangements.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementroot cause analysisdata analysisproblem managementcloud-based applications
Soft Skills
proactive mindsetproblem solvingmentoringdocumentation skills