CAE USA

Product Specialist

CAE USA

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

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Tech Stack

AWSCitrixJavaLinuxOracleSQLUnix

About the role

  • Acts as Second Level support for Global customers in the Flight Service organizations
  • Supporting Crew Manager product solutions
  • Responsible for analysis, replication, and resolution of medium to high complex problems at multiple layers (application, environment, database, networking)
  • Provides support to both, application front and back-end, and recommends best business practices to customers on application usability and system maintenance
  • Acts as a liaison with multiple teams including Development, Product, and Account Teams for customer resolution
  • Responsible for account management of certain airlines as the primary point of contact
  • Applies technical knowledge involving Windows Server operating system, UNIX, and Citrix platforms
  • Works under general supervision with few direct instructions
  • May include On-Call work on a 24x7 basis for critical and high severity issues
  • May provide training to other colleagues and new hires

Requirements

  • Bachelor’s degree or above
  • An analytical and troubleshooting mindset is a requirement
  • Previous Customer Support experience (3-5 years)
  • Windows/Unix(Solaris) usage familiarity is desired
  • Knowledge and expertise in PL/SQL, Oracle database, UNIX shell script, LINUX Operation system, Windows operation system
  • C++ and JAVA coding background is desired
  • Excellent communication skills in English (oral and written)
  • Must be organized, able to multi-task, and prioritize daily workload
  • Airline/Crew Management background is a Must
  • AWS familiarity
Benefits
  • Meaningful work that drives professional development
  • Ability to enter and grow within the technology industry
  • Work in a collaborative environment
  • Be part of a high-performance team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PL/SQLOracle databaseUNIX shell scriptLINUX operating systemWindows operating systemC++JAVA
Soft Skills
analytical mindsettroubleshootingcommunication skillsorganizational skillsmulti-taskingprioritization
Certifications
Bachelor’s degree