Cadence

Client Service Associate, Interpretation

Cadence

contract

Posted on:

Location Type: Remote

Location: United States

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About the role

  • You will manage multiple projects per day.
  • Projects can begin and end on the same day or they can span several weeks.
  • You will speak with clients via email, phone, or WeChat about their needs.
  • You will work with colleagues to ensure the client’s expectations for quality, speed, and cost are met.
  • You will identify colleagues to assist based on the relevant time zones or regions for the project.
  • Your top responsibility is to identify the best linguist in our community for the client’s objective.
  • You will need to present that linguists’ experience in a relevant way for the project or you will need to recruit a new one if there isn’t an ideal match.
  • You will need to constantly evaluate profitability and client satisfaction.
  • You will need to sync up expectations between client(s) and linguist(s).
  • You may need to chaperone calls to ensure they begin successfully.
  • You will need to speak with clients after projects to make sure they are satisfied.

Requirements

  • Bachelor’s degree in a related field
  • Fluency in English. Fluency in an additional language is a bonus.
  • Experience with Salesforce or similar CRM systems
  • Excellent written and verbal communication and client service skills
  • Strong organizational and multitasking abilities
  • Ability to work under pressure in a fast-paced environment
  • Ability to work effectively in both independent and team environments
  • Goal-oriented, driven, and highly motivated to succeed & take on challenges
  • Entry-level to intermediate-level candidates are welcome to apply: any relevant work experience is a plus
Benefits
  • Paid time off
  • Health insurance
  • Annual allowance for professional development expenses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementclient servicefluency in Englishfluency in additional languageexperience with SalesforceCRM systems
Soft Skills
written communicationverbal communicationorganizational skillsmultitaskingability to work under pressureteamworkindependencegoal-orientedmotivated
Certifications
Bachelor’s degree