Cadence

Client Services Representative

• Associates connect clients with language professionals to ensure projects achieve optimal results
• Manage projects by pairing them with suitable transcribers
• Oversee the progress of multiple transcription projects and deliver completed transcripts
• Evaluate and manage the cost of resources to ensure maximum profitability of projects
• Review completed transcription files against checklist and template guidelines

Client Service Associate, Transcription

• You will manage multiple projects per day.
• Projects can begin and end on the same day or they can span several weeks.
• You will speak with clients via email, phone, or WeChat about their needs.
• You will work with colleagues to ensure the client’s expectations for quality, speed, and cost are met.
• You will identify colleagues to assist based on the relevant time zones or regions for the project.
• Your top responsibility is to identify the best linguist in our community for the client’s objective.
• You will need to present that linguists’ experience in a relevant way for the project or you will need to recruit a new one if there isn’t an ideal match.
• You will need to constantly evaluate profitability and client satisfaction.
• You will need to sync up expectations between client(s) and linguist(s).
• You may need to chaperone calls to ensure they begin successfully.
• You will need to speak with clients after projects to make sure they are satisfied.

Client Service Associate, Interpretation

Backend Engineer

• Own features end-to-end — from idea to production
• Write clean, scalable, maintainable code
• Identify and fix performance and reliability bottlenecks
• Work closely with product and ops to ship pragmatically, not perfectly

Client Service Associate, Transcription

Client Service Associate, Interpretation

Senior Engineer – Backend, Full-Stack