Cadence Health, Inc.

RPM Operations Lead

Cadence Health, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $150,000 - $180,000 per year

Job Level

Senior

About the role

  • Build capacity planning and workforce forecasting models aligned to patient growth and acuity.
  • Define SLA standards, productivity benchmarks, and performance metrics in partnership with Clinical Leadership.
  • Develop KPI dashboards and reporting infrastructure that drive transparency and accountability.
  • Architect standardized workflows and documentation frameworks across triage operations.
  • Design scalable operational playbooks to support expansion into new markets and conditions.
  • Partner with Product and Engineering to define automation strategy and workflow enhancements.
  • Implement system-level improvements that increase throughput without compromising quality.
  • Identify long-term operational risks and proactively design mitigation strategies.
  • Translate growth targets into durable operational infrastructure.
  • Build leadership enablement frameworks that support execution.

Requirements

  • 7-10 years building and scaling operations in high-growth, complex environments (healthcare or other regulated industries preferred).
  • Proven experience designing and scaling large-scale operating models, including workforce architecture, capacity planning, and SLA frameworks.
  • Demonstrated ability to build performance governance systems, including KPI dashboards, reporting cadence, and accountability structures that drive measurable outcomes.
  • Experience leading cross-functional initiatives across Clinical, Product, Engineering, and Operations teams in complex, regulated environments.
  • Excellent analytical, communication, and stakeholder management skills, with the ability to influence at the executive level.
Benefits
  • Competitive salaries and quarterly incentives
  • Medical, dental, and vision insurance
  • Competitive PTO
  • 401K and 401K match
  • National and local discounts powered by TriNet
  • Onboarding stipend for remote equipment and home office setup
  • Paid Parental Leave
  • Charitable Donation Match program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
capacity planningworkforce forecastingSLA standardsproductivity benchmarksperformance metricsKPI dashboardsreporting infrastructureoperational playbooksautomation strategyoperational risk mitigation
Soft Skills
analytical skillscommunication skillsstakeholder managementinfluencing skillsleadership enablement