CableLabs

Graphics Designer

• Design visually compelling web pages, landing pages, and marketing assets (digital and print) aligned with brand standards
• Apply UX principles to enhance usability, user journeys, and conversion performance
• Build and maintain WordPress pages, ensuring responsive, accessible, and consistent layouts
• Implement on-page SEO best practices to improve search visibility and site performance
• Audit website and landing pages to identify and resolve broken links, outdated content, and UX issues
• Provide cross-departmental support that delivers web and cohesive design solutions
• Support marketing initiatives through creation of high-quality graphics and promotional materials

Web Designer, Digital Designer

Customer Support

• Respond to customer inquiries via phone, email, and live chat including AI-assisted chat interactions, by monitoring conversations, validating responses, and taking over complex cases with human support.
• Manage multiple chat conversations simultaneously while maintaining accuracy, professionalism, and empathy for the customer.
• Assist customers with the following with accuracy: Membership activation process, and use of services Training program registration, including enrollment and access. Inquiries regarding SCTE TechExpo and other national events.
• Maintain data integrity and ensure key demographic information is accurate and up to date across SCTE record keeping systems.
• Track and record customer cases in Salesforce, for inquiries initiated through all service channels; escalate questions or issues as appropriate.
• Troubleshoot customer issues and coordinate escalation when needed.
• Handle confidential documents and proprietary information with discretion and professionalism.
• Collaborate respectfully and effectively with internal teams to ensure seamless and consistent service experience across all support channels.
• Other duties as assigned.

Web Designer, Digital Designer

Customer Care Representative