Customer Care Representative

CableLabs

Customer Care Representative supporting SCTE’s members through phone, email, and chat. Focused on inquiries, registrations, and maintaining accurate records.

Posted 7/28/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $36,400 - $43,680 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service best practices, including effective communication, data integrity management, and troubleshooting. Proficient in managing multiple inquiries across various channels while maintaining professionalism and empathy.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyData Entry SkillsMicrosoft Office ProficiencyInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTroubleshootingDatabase MaintenanceCustomer Inquiry ManagementMembership Activation Process

Soft Skills

CommunicationOrganizational SkillsDetail-OrientedProblem-SolvingEmpathy

Tools & Technologies

SalesforceMicrosoft OutlookMicrosoft WordMicrosoft Excel

Industry Keywords

Call CenterCustomer ServiceSCTE TechExpoConfidential Document Handling

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, and live chat including AI-assisted chat interactions, by monitoring conversations, validating responses, and taking over complex cases with human support.
Manage multiple chat conversations simultaneously while maintaining accuracy, professionalism, and empathy for the customer.
Assist customers with the following with accuracy: Membership activation process, and use of services Training program registration, including enrollment and access. Inquiries regarding SCTE TechExpo and other national events.
Maintain data integrity and ensure key demographic information is accurate and up to date across SCTE record keeping systems.
Track and record customer cases in Salesforce, for inquiries initiated through all service channels; escalate questions or issues as appropriate.
Troubleshoot customer issues and coordinate escalation when needed.
Handle confidential documents and proprietary information with discretion and professionalism.
Collaborate respectfully and effectively with internal teams to ensure seamless and consistent service experience across all support channels.
Other duties as assigned.

Requirements

What you’ll need

2 to 3 years’ experience in a call center or customer service role requiring excellent phone/email manners, etiquette, and communication.
Excellent typing, data entry, database maintenance and troubleshooting skills proficient in Microsoft Office particularly Outlook, Word, and Excel.
Demonstrates foundational knowledge of customer service best practices, including timely follow-up, clear communication, documentation accuracy, and appropriate escalation of issues to ensure effective resolution.
Demonstrates strong interpersonal skills with the ability to work both independently and in a team environment.
Organized, detail-oriented, multi-tasker and problem-solver.
Positive attitude and people oriented.
High school diploma, general education degree or equivalent.

Benefits

Comp & perks

Comprehensive healthcare coverage including medical, dental, vision insurance.
Access to flexible spending and health savings accounts with employer HSA contribution.
Competitive 401(k) retirement plan with an employer match up to 6% plus an ADDITIONAL 8% contribution to 401(k) which becomes fully vested after only two years of employment.
Flexible work arrangements.
Unlimited PTO.
11 paid holidays.
100% paid family and medical leave.