Cable ONE

Inside Sales

• Retention: Proactively handle disconnection requests, address customer concerns, and offer solutions to retain customers and meet revenue goals.
• Upsell or cross-sell relevant services during save calls to increase customer lifetime value and achieve incremental revenue targets.
• Accurately enter and update work orders, save entries, and billing adjustments while ensuring all customer notes and account changes are recorded correctly.
• Complete all required training modules, stay updated on product changes, and deliver empathetic and professional service to build trust and loyalty.
• Outbound: Drive sales to meet or exceed monthly targets through effective outbound calling, closing techniques, and making an average of 100 outbound dials per day to generate interest and qualify leads.
• Maintain high accuracy on work orders, properly document all sales, and track customer interactions to ensure satisfaction and operational efficiency.
• Complete all required training on time to stay updated with product knowledge, sales techniques, and compliance protocols.
• Engage customers professionally to understand their needs, recommend the right products or services, and follow all company sales processes and guidelines.
• Inbound: Provide excellent customer service by answering calls, identifying customer needs, and recommending tailored solutions for internet, phone, and video services.
• Present pricing, packages, and promotional offers clearly, use closing techniques to drive sales, and upsell additional services.
• Maintain a deep understanding of products and accurately enter customer orders while meeting sales goals and adhering to compliance standards.
• Navigate multiple systems efficiently to ensure high call quality and customer satisfaction.

Inside Sales - Outbound, Inbound and Retention