Cable ONE

Customer Care and Sales Advisor – I

Cable ONE

full-time

Posted on:

Location Type: Hybrid

Location: Bryant • United States

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Salary

💰 $14 - $16 per hour

About the role

  • Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
  • Perform entry-level sales and support tasks within a designated region or business area.
  • Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
  • Actively listen and ask questions to understand customer needs, showing empathy and respect.
  • Handle a variety of customer-facing duties, including:
  • ○ Addressing requests to disconnect or remove services
  • ○ Providing billing and pricing information
  • ○ Resolving standard issues remotely or educating customers on resolution steps
  • ○ Scheduling service appointments when remote resolution isn’t possible
  • ○ Arranging product returns or exchanges
  • ○ Managing add/change/delete requests in hosted platforms
  • Use effective telephone-based selling skills to:
  • ○ Build rapport and identify customer issues
  • ○ Offer creative solutions and explain product/service benefits
  • ○ Negotiate household spend and upsell additional services
  • ○ Accurately and efficiently input orders
  • Meet or exceed weekly and monthly sales activity goals.
  • Follow company-approved scripts to ensure consistent communication.
  • Assist with special projects as assigned.

Requirements

  • High School Diploma or GED
  • Ability to ask fact-finding questions to identify solutions aligned with customer needs
  • Demonstrated patience and professionalism in all customer interactions
  • Working knowledge of Cable One products and services
  • Strong communication and active listening skills
  • Ability to remain composed and empathetic in high-pressure situations
  • Ability to sit for extended periods, use hands, talk, and hear
  • May be required to lift up to 10 pounds
Benefits
  • Health from Day One: Medical, dental, and vision plans start immediately
  • Protect What Matters: Life insurance for you and your loved ones
  • Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
  • Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
  • Extra Peace of Mind: Group legal plan and identity theft protection
  • Learn & Earn: Tuition reimbursement up to $5,250 in your first year
  • Give Back: Participate in community support programs across the U.S.
  • Celebrate Wins: Recognition and awards programs highlight your achievements
  • Grow Your Career: Clear advancement opportunities
  • Team Vibes: Collaborative work environment where ideas and teamwork thrive
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
active listeningempathypatienceprofessionalismcommunicationproblem-solvingnegotiationcustomer servicesales skillsfact-finding
Certifications
High School DiplomaGED