Mobile Operations Manager
Cable ONE
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own end‑to‑end mobile operations for Sparklight Mobile, ensuring activation, provisioning, billing, and support functions operate reliably at scale with minimal customer friction.
- Lead frontline and support readiness, translating mobile complexity into clear training, documentation, and playbooks that enable consistent execution and strong customer experiences.
- Serve as the central cross‑functional owner for Mobile operations, aligning operational execution with business strategy across Product, Engineering, Billing, Care, Sales, and external partners.
- Define, monitor, and act on mobile operational KPIs, using data and root‑cause analysis to reduce defects, improve performance, and protect revenue.
- Anticipate scale‑related risks and drive sustainable, long‑term solutions, increasing automation, standardization, and operational maturity as the business grows.
- Act as an escalation owner for high‑impact customer or system issues, balancing immediate resolution with durable fixes.
Requirements
- 7+ years of experience in customer operations, service delivery, or operational support within telecom, wireless, broadband, or technology‑enabled services environments
- Direct ownership of complex operational workflows, including provisioning, activation, billing, or customer lifecycle management across multiple systems
- Proven experience supporting large‑scale product launches or platform migrations, with accountability for operational readiness and frontline enablement
- Strong cross‑functional leadership experience, partnering effectively with Product, Engineering, Billing, Care, Sales, and external vendors
- Demonstrated ability to leverage data and KPIs to identify issues, perform root‑cause analysis, and implement sustainable operational improvements
- Experience serving as an escalation point for high‑impact operational or customer issues
- Preferred Qualifications Wireless or MVNO experience, including SIM/eSIM workflows, number porting, device compatibility, and carrier integrations
- Experience managing vendor and partner relationships, including SLAs, incident coordination, and launch readiness
- Strong understanding of telecom billing and finance processes, including rating, invoicing, credits, discounts, and revenue protection
- Experience designing scalable operating models, SOPs, and automation to support growth and expansion
- Exposure to PCI, compliance, or regulatory requirements within telecom or payments environments
- Change management or transformation experience in high‑growth or post‑acquisition environments
- Proven ability to translate technical complexity into clear, actionable guidance for frontline teams
Benefits
- Medical, dental, and vision coverage starting day one
- Life insurance for associates and eligible dependents
- Paid time off (vacation, holidays, and personal/sick time)
- 401(k) with 100% company match starting day one (up to 5% of eligible compensation)
- Group Legal Plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 in the first year)
- Annual community support initiatives across the U.S.
- Associate recognition and awards programs
- Career advancement opportunities
- Collaborative, team‑oriented work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mobile operationsactivationprovisioningbillingcustomer lifecycle managementdata analysisroot-cause analysisoperational improvementsSOP designautomation
Soft Skills
cross-functional leadershipcommunicationproblem-solvingcustomer experience focustraining and documentationescalation managementcollaborationstrategic alignmentchange managementguidance translation