Cabana Capitals

Operations

• Support the President & Chief Operating Officer in executing company priorities and cross-functional initiatives
• Interview candidates and manage recruitment pipelines
• Assist with employee and contractor onboarding and offboarding processes
• Organize and run weekly in-person and online community events
• Create project plans, task lists, meeting notes, and follow-up items
• Assist with research, special projects, and operational priorities
• Conduct quality assurance testing across Cabana Health’s digital products and user experiences before release
• Share observations and user-experience feedback with the product team
• Provide daily customer support via email and internal messaging systems
• Maintain and report weekly customer support metrics
• Represent Cabana at local and client events
• Support administrative and operational tasks related to Cabana Health’s clinical services
• Coordinate projects and information across clinical, product, and operations teams
• Maintain process documentation, trackers, and operational records
• Assist with clinician onboarding, scheduling, credentialing, and workflow coordination
• Identify opportunities to improve processes, organization, and communication
• Support projects improving the delivery and scalability of Cabana Health’s services

Product and Operations Associate

Consultant

• Provide systematic psychiatric consultation to Behavioral Health Care Managers (BHCMs) through Structured Case Review (SCR), with emphasis on: High-risk patients, Patients new to treatment, Individuals not meeting clinical targets, Complex diagnostic presentations
• Advise Primary Care Providers (PCPs) regarding: Evidence-based pharmacologic treatment recommendations, Diagnostic clarification strategies, Lab monitoring and medication management considerations
• Document treatment recommendations directly within partner electronic health record systems to support seamless care coordination
• Remain available for occasional urgent consultations with PCPs regarding complex patient presentations, targeting response times within one business day (or one hour for urgent needs)
• Utilize Cabana’s clinical registry and measurement-based care systems to: Track patient progress across assigned caseloads, Identify patients requiring treatment escalation or care adjustments, Support population-level behavioral health management initiatives
• Participate in weekly caseload review meetings with BHCMs and interdisciplinary care teams
• Review validated outcomes data utilizing tools such as: PHQ-9, GAD-7, Columbia Suicide Severity Rating Scale (C-SSRS)
• Support treatment-to-target care planning and symptom remission strategies
• Serve as a clinical mentor and psychiatric resource for PCPs and BHCMs
• Provide guidance regarding: Behavioral health treatment planning, Diagnostic conceptualization, Medication management strategies, Management of complex psychiatric presentations
• Collaborate closely with interdisciplinary care teams to improve integration of behavioral health services within primary care settings
• Maintain strong communication and collaborative relationships across remote care teams
• Partner with Cabana’s Clinical Director to: Design and refine psychiatric consultation workflows, Develop escalation pathways and consultation protocols, Establish documentation standards for CoCM implementation
• Support development of: Standard operating procedures (SOPs), Clinical workflow frameworks, Quality assurance processes, Pilot program launch strategies
• Participate in quality review meetings and contribute psychiatric insight to operational and performance improvement discussions
• Perform all other duties, as assigned

Product and Operations Associate

Psychiatric Consultant, Collaborative Care