Product and Operations Associate

Cabana Capitals

Product and Operations Associate supporting Cabana Health’s digital products, clinical services, and startup operations. Coordinating executive priorities, QA testing, customer support, community events, and cross-functional projects.

Posted 8/7/2026full-timeNew Orleans • Louisiana • 🇺🇸 United StatesJuniorMid-Level💰 $42,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and project coordination skills, with a focus on quality assurance and customer support in a healthcare or digital health environment. Capable of managing multiple tasks while maintaining attention to detail and effective communication.

Highest-signal resume keywords

Project CoordinationQuality Assurance TestingCustomer SupportHealthcare OperationsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project PlanningTask ManagementQuality AssuranceOnboarding ProcessesProcess Documentation

Soft Skills

Strong Communication SkillsAttention to DetailAbility to Work IndependentlyAdaptability in Fast-Paced EnvironmentsExtroverted Nature

Tools & Technologies

Email Support SystemsInternal Messaging Systems

Industry Keywords

Healthcare OperationsDigital HealthBehavioral HealthClinical Services

About the role

Key responsibilities & impact

Support the President & Chief Operating Officer in executing company priorities and cross-functional initiatives
Interview candidates and manage recruitment pipelines
Assist with employee and contractor onboarding and offboarding processes
Organize and run weekly in-person and online community events
Create project plans, task lists, meeting notes, and follow-up items
Assist with research, special projects, and operational priorities
Conduct quality assurance testing across Cabana Health’s digital products and user experiences before release
Share observations and user-experience feedback with the product team
Provide daily customer support via email and internal messaging systems
Maintain and report weekly customer support metrics
Represent Cabana at local and client events
Support administrative and operational tasks related to Cabana Health’s clinical services
Coordinate projects and information across clinical, product, and operations teams
Maintain process documentation, trackers, and operational records
Assist with clinician onboarding, scheduling, credentialing, and workflow coordination
Identify opportunities to improve processes, organization, and communication
Support projects improving the delivery and scalability of Cabana Health’s services

Requirements

What you’ll need

One to four years of experience in operations, project coordination, product support, quality assurance, healthcare operations, or a related role
Strong organizational skills and close attention to detail
Extroverted by nature; thrives in a fast-paced, high-energy, social work environment
Reliable transportation to and from client sites
Ability to manage multiple assignments and meet deadlines
Ability to work independently and know when to ask questions or escalate an issue
Strong written and verbal communication skills
Ability to work effectively in a fast-moving startup environment where priorities may evolve
Experience in healthcare, behavioral health, digital health, or clinical operations is helpful but not required

Benefits

Comp & perks

Competitive compensation with performance bonus opportunities
Training and Development
Health Care Plan (Medical, Dental, Vision)
Retirement Plan (401k, IRA)
Paid Time Off (22 days per year of PTO plus federal holidays)
Bereavement Leave
Service Hours for Volunteer work
Co-working membership included at a local office