System Administrator

• Provides Tier 1 customer support via telephone, email or in person communications
• Responsible for the day-to-day administration and support of ConvergeOne’s customer’s communication systems and applications
• Performs system administration and software translation changes for customer communication systems to include IP-PBX, Voicemail, Call Center systems and associate systems
• Provides Tier 1 support for Incident Management issues reported, initial triage/troubleshooting and dispatch/escalations when necessary
• Keeps detailed records of requests and information related to work performed
• Assists other team members on large projects as needed
• Supports user access and account set up, perform password resets and customer/end user training
• Manages endpoint device orders, purchases and inventory
• Manages Business Unit projects including station/user additions, changes and removals, feature activation and training
• Participates in Emergency On-call schedule
• Monitors and responds to system alert and notifications from UC Management Platform
• Creates and updates customer, system and process related documentation

Systems Administrator

Senior Business System Administrator

IT Systems Administrator

Senior Systems Administrator – Active Top Secret Clearance

Applications System Administrator Associate – PACS

IT Systems Administrator