C-PRO Serviços

Customer Success Manager

• Consultative account management, project follow-up, demand management, and end-to-end support through to invoicing.
• Identifying opportunities, market mapping, lead generation, and portfolio expansion.
• Preparing and negotiating proposals, supporting pricing, and contract analysis.
• Leading kickoff meetings, interfacing with internal departments (HR, Quality, IT, Finance, Back Office), and monitoring SLAs.
• Cost control, profitability management, and tracking commercial performance indicators.
• Developing processes aligned with ISO 9001 and contributing to system improvements (TOTVS and Pipefy).
• Supporting initiatives to strengthen the brand and drive business growth.

Customer Success and Sales Analyst