C-PRO Serviços

IT Support

• Gather detailed requirements and create system specifications.
• Translate business requirements into comprehensive technical system specifications.
• Map/document dependencies and influences of new system requirements.
• Responsible for creating and maintaining structured, system-specific documentation.
• Work with project managers and development teams to ensure implemented functionality meets architecture and design guidelines.
• Responsible for producing release notes and roadmaps.
• Cultivate strong relationships with program stakeholders and maintain transparent communication.
• Support the entire development lifecycle and review QA team test cases to ensure adequate testing.
• Provide specialized technical knowledge for change management processes and systems.
• Identify new trends in Contact Center and discuss them with business areas.
• Define the final vision for proofs of concept and the solution’s technical architecture, e.g., high-level view of capabilities and requirements for the underlying database, presentation layer, technologies, etc.
• Develop application designs/blueprints and create Business Architecture deliverables consistent with SOA (Service-Oriented Architecture) principles.
• Identify relevant logical modules and services to meet the future solution architecture.
• Make high-level decisions about the structure and interaction of modules and services.
• Identify possible evolution paths to achieve the final solution vision.
• Communicate the implications of architectural decisions and issues to all stakeholders.

IT Manager – CCS Cloud