Salary
💰 $44,600 - $92,800 per year
About the role
- Conduct branch customs audits to ensure compliance with corporate, VIP, and regulatory standards
- Manage entry cancellations, post summary corrections, and customs resolution requests
- Support clients in responding to Customs Forms 28 and 29, and other government inquiries
- Oversee customs and PGA correspondence, ensuring timely and accurate communication
- Guide brokerage teams on handling customer and regulatory inquiries
- Administer continuous bond applications, renewals, and invoicing
- Maintain client Powers of Attorney and ensure proper documentation
- Execute daily filter reports via ABI, and manage automated clearinghouse statements
- Retrieve and analyze ACE Portal reports for clients on periodic monthly statements
- Lead training sessions to keep teams informed of industry changes and system updates
Requirements
- High School Diploma or GED
- Must possess Customs Broker License or be within the application process
- Become or maintain Certified Customs Specialist status with the NCBFAA
- Minimum 2 years of experience working in Customs brokerage or other compliance/regulatory setting
- Proficiency with Navisphere
- Extensive Knowledge of U.S. Customs entry processes and partner government agency regulations (Preferred)
- Associate’s or bachelor’s degree from an accredited college or university (Preferred)
- Strong communication, prioritization, and multi-tasking skills
- Proven critical-thinking and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Ability to work and communicate across the branch network
- Values a diverse and inclusive work environment
- Two medical plans (including a High Deductible Health Plan)
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid and floating holidays
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customs auditsentry cancellationscustoms resolutioncustoms formsbond applicationsdocumentation managementACE Portal reportsABI filter reportscustoms brokerageregulatory compliance
Soft skills
communicationprioritizationmulti-taskingcritical-thinkingproblem-solvingattention to detailadaptabilityteam collaborationleadershipinclusivity
Certifications
Customs Broker LicenseCertified Customs Specialist