Senior Payments Operations Specialist
Coterie
Operations Coordinator
C.H. Robinson
full-time
Posted on:
Location Type: Remote
Location: Remote • Oklahoma • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $33 per hour
Job Level
JuniorMid-Level
About the role
- Perform daily board management.
- Monitor workloads and staffing levels and assign and/or delegate work to ensure daily expectations and deliverables are met and completed with quality.
- Serve as a first line of support for operations team members.
- Answer questions, address problems or redirect work when needed and escalate issues where necessary.
- Keep operations supervisors apprised of trends or concerns.
- Work directly with the Account Coordinator and/or Account Manager job family to ensure exceptional service is delivered to C.H. Robinson customers.
- Build relationships at the appropriate level and work collaboratively both internally and externally to achieve positive outcomes.
- Follow through on customer and carrier requests to ensure satisfaction.
- Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures.
- Understand customer workflows, preferences and SOP’s and apply this knowledge to create efficient, cost-effective solutions for the customer with consistent service across all touch points.
- Validate and ensure the accuracy of load data in systems to CHR, customer and carrier standards.
- Utilize data and reporting to identify and improve service results in order to meet customer expectations.
- Ensure customer TMS requirements are met.
- Execute internal carrier offer management for specified customer(s).
- Respond to customer inquiries and provide updates related to exception management in a timely manner.
- Provide ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner.
- As needed, complete operational tasks to ensure daily deliverables are met.
Requirements
- High School diploma or GED
- At least 2 years of related C.H. Robinson experience; operations experience strongly preferred
- Ability to work evenings and/or weekends (select roles only)
- Minimum 3 years of call center customer service or transportation/logistics experience
- Bachelor’s degree from an accredited college or university (preferred)
- Previous customer service experience in a call center or similar environment (preferred)
- Understanding of C.H. Robinson systems and capabilities (preferred)
- Proficient in Microsoft Office Suite of programs (preferred)
Benefits
- Two medical plans (including a High Deductible Health Plan)
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid and floating holidays
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data reportingload data validationcustomer serviceoperations managementexception managementSOP documentationTMS requirements execution
Soft skills
relationship buildingcollaborationproblem solvingcommunicationcustomer satisfaction focus
Certifications
High School diplomaGEDBachelor’s degree
