Design and develop new cloud-oriented solutions on Microsoft Dynamics 365 Customer Engagement (CRM) Module.
Perform feasibility assessments, planning, testing, and technical documentation for our implementation teams on the Microsoft Dynamics 365 CRM platform.
Review business, functional, and technical requirements and translate these into technical solutions.
Lead technical delivery of Dynamics 365 CE implementations including security, integration, data migration, and other solution components, while ensuring that application and solution design best practices are followed.
Document, maintain, and update architectural, governance documentation and best practices.
Define interfaces and develop code for modules across products or services and influence or drive architectural changes.
Ensure consistent, usable, forward-looking, maintainable test infrastructure; draw from a large base of design patterns, is an expert in available technologies, and is adept at identifying practices that work well.
Identify code across multiple code bases to optimize, refactor, and reuse code to improve performance and maintainability while ensuring maximum efficiency, effectiveness, and return on investment.
Lead code reviews across the product or service, understand the root causes of issues, and find ways to resolve them.
Proactively identify performance and availability issues, troubleshoot, provide effective options, and resolve issues in production that could span multiple product areas.
Design products or services by using secure programming patterns and finding, fixing, and enhancing security in existing applications; ensure secure best practices are part of design and implementation of new features and applications.
Construct and deliver proposed solution strategies for potential new technologies and work with architecture to review and approve proposals.
Mentor and coach other software engineers, and proactively seek mentorship from others.
Lead the effort in defining the engineering lifecycle and practices for the team and associated teams in partnership with the principal software engineer.
Drive collaboration across multiple teams; find ways to accomplish more by enabling others.
Anticipate business needs and present options to leadership and business stakeholders with product managers.

Requirements

10+ years of experience designing and driving implementation of large-scale software products or services that span multiple systems
8+ years of experience with Dynamics 365 CRM modules and functionality (Sales, Customer Service, Marketing/Customer Insights is a plus).
5+ years of experience with Microsoft Dynamics 365 CRM and Power Platform tools (Power Apps, Power Automate, Power BI).
Experience in CIJ with unified and traditional routing
Experience with data modeling, integration, and reporting using Dynamics 365 and Power Platform.
5+ years of experience in administering Microsoft Dynamics 365 and Power Platform (Power Apps, Power Automate, Power BI).
Expert knowledge of Microsoft Dataverse and its implementation.
Experience with modern development languages (ex. .NET core, C#, JavaScript, typescript, react, python)
Experience working on architectural design and analyzing the impact on cost, performance, reliability, and other KPIs.
Experience in creating Plugins, Workflows, and Custom API.
azure functions, SSIS packages, PCF controls
Experience with AI hub, copilot studio, building AI prompts to be used in power automate flows in dynamics 365
Experience with data streaming architecture and frameworks (ex. Kafka, ESB)
Experience providing technical architecture direction and leadership to engineering teams
Bachelor’s degree from an accredited college or university in Computer Science, Software Engineering, IS, MIS, or other technology degree or minimum 4 years of equivalent work experience and high school diploma/GED

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Dynamics 365Power PlatformC#.NET coreJavaScriptTypeScriptReactPythondata modelingintegration

Soft Skills

leadershipmentoringcollaborationproblem-solvingcommunicationtechnical documentationplanningtroubleshootingcoachinganticipating business needs

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Software EngineeringBachelor’s degree in Information SystemsBachelor’s degree in Management Information Systems