C.H. Robinson

Senior Carrier Accounts Payable Representative

C.H. Robinson

full-time

Posted on:

Location Type: Hybrid

Location: Eden Prairie • Minnesota • United States

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Salary

💰 $18 - $38 per hour

Job Level

Senior

About the role

  • Work directly with C.H. Robinson partners and take incoming calls
  • Provide exceptional customer service while leveraging strong communication and critical thinking skills to resolve open direct payables questions
  • Use systems knowledge to navigate C.H. Robinson’s core systems with ease
  • Educate partners and branch representatives on best practices to ensure timely payment releases
  • Work well under pressure and manage deadlines within specific timeframes
  • Operate in a fast-paced, highly transactional environment while maintaining a high degree of accuracy and compliance
  • Release direct payments to partners in accordance with required procedures and controls
  • Analyze data and utilize critical thinking to resolve complex problems, paperwork issues, and open direct payables questions
  • Exercise sound judgment when making decisions and escalate complex matters to senior team members or leadership as appropriate
  • Adhere to established procedures, quality standards, and customer-provided standard operating procedures
  • Identify trends and contribute ideas for process improvements with a broader understanding of business impact
  • Build and maintain professional relationships with internal and external partners through timely, clear, and professional communication
  • Manage high-volume incoming calls, answer partner questions, and accurately log call details and data
  • Collaborate with team members by providing back-up support and coaching less experienced colleagues
  • Continue developing direct payables knowledge, systems expertise, and overall business acumen while performing additional assigned responsibilities​

Requirements

  • High school diploma or GED equivalent
  • Minimum of 4 years of data entry or related experience
  • Minimum of 2 years of strong customer service experience leveraging written and verbal communication skills
  • Proficiency in Microsoft Office Suite
  • At least 1 year of experience using the Navisphere system
  • Well-developed written and verbal communication skills
  • Positive, professional attitude with the ability to handle conflict and sensitive topics
  • Strong interpersonal skills
  • Critical thinking skills with the ability to use sound judgment and make informed decisions
  • Strong organizational skills and attention to detail
  • Demonstrated initiative and persistence
  • Ability to work in a fast-paced, professional, deadline-driven environment
  • Effective multitasking and prioritization skills
  • Strong strategic orientation, influence skills, and business acumen
  • Ability to motivate and encourage change in a large, dispersed organization
  • Commitment to a diverse and inclusive work environment
Benefits
  • Three medical plans which include Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid observed holidays
  • 2 paid floating holidays for U.S. hourly employees
  • Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
  • Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrycustomer servicecritical thinkingmultitaskingorganizational skillsattention to detailprocess improvementconflict resolutionbusiness acumensound judgment
Soft Skills
communication skillsinterpersonal skillsprofessional attitudeinitiativepersistenceability to handle conflictstrategic orientationinfluence skillsmotivationcommitment to diversity
Certifications
high school diplomaGED equivalent