C.H. Robinson

Senior Carrier Financial Support Representative

C.H. Robinson

full-time

Posted on:

Location Type: Hybrid

Location: Eden Prairie • Minnesota • United States

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Salary

💰 $18 - $38 per hour

Job Level

Senior

About the role

  • Resolve complex and escalated carrier financial issues across multiple intake channels including ticketing systems, inbox workflows, document queues, and phone calls
  • Handle disputes, escalated calls, and mediate conflict related to carrier payments and financial transactions
  • Review, research, and process JIRA tickets related to accounts payable holds, deductions, cross-deducts, and contractual claim activity
  • Set up, maintain, and update carrier payment methods, including EFT and direct deposit changes with required verbal verification
  • Process and validate sensitive financial documentation including factoring documents, tax levies, liens, garnishments, and payment restrictions
  • Partner with carriers, network offices, and shared services teams (fraud, legal, finance, treasury, and internal audit) to investigate and resolve issues
  • Document and support investigations related to suspected financial fraud
  • Clearly explain payment actions to carriers, including holds, deductions, payment plans, and resolution steps
  • Support internal audit and quality assurance processes through documentation, ticket reviews, and call monitoring
  • Meet established service level agreements, productivity standards, and quality expectations
  • Provide subject matter expertise and escalated support to the broader Carrier Financials team
  • Maintain strict confidentiality and safeguard sensitive banking and financial information
  • Perform additional duties as assigned based on team or country-specific needs

Requirements

  • High school diploma or GED
  • Minimum of 2 years of experience in a financial support role or related field
  • At least 6 months of customer service experience
Benefits
  • Three medical plans which include Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid observed holidays
  • 2 paid floating holidays for U.S. hourly employees
  • Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
  • Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
accounts payablefinancial documentation processingEFTdirect depositJIRAfinancial fraud investigationpayment validationconfidentialityticketing systemsdispute resolution
Soft Skills
conflict mediationcommunicationcustomer serviceteam collaborationproblem-solvingattention to detailorganizational skillstime managementadaptabilitysubject matter expertise
Certifications
high school diplomaGED