C&C Search

Strategic Customer Success Manager

C&C Search

full-time

Posted on:

Location Type: Remote

Location: California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $96,000 - $112,500 per year

About the role

  • Analyze large sets of data to build out strategies for different account types to manage a 500+ book of business
  • Drive the renewal motion for all accounts in the BOB for scaled customers.
  • Grow adoption of all Clever products in your portfolio of accounts
  • Collaborate with district partnership teams to generate sales referrals, facilitating cross-selling and upselling of paid products to school districts.
  • Identify, surface, and mitigate risks to a customer’s renewal and success plan
  • Build and strengthen school district executive stakeholder relationships
  • Work with district curriculum and technology teams to get buy-in across all levels of a customer’s organization and chart an ambitious plan for success
  • Capture feedback from customers and advocate within Clever on behalf of customers
  • Partner with sales in retaining and growing strategic customers
  • Initiate cross-functional collaboration on resolution paths for issues

Requirements

  • 2-4 years of customer success, account management, management consulting, IDM and MFA technical support, or comparable experience with a track record of executing towards ambitious goals
  • Experience managing K-12 school district accounts
  • Relationship-oriented, excited to build high-touch relationships while also working at scale to engage with all districts across your territory
  • Strong communication skills
  • Comfortable explaining complex products to both technical and non-technical audiences
  • Ability to communicate easily with CIO’s/CTO’s
  • Comfortable mediating conflict and handling objections
  • Passion for solving technical problems to help others: you work deeply to understand customers' perspectives to assess their needs and help define technical solutions to help them achieve their goals
  • Technical Prowess: you pick up new technology quickly and love learning how things work
  • Collaborator, adept at partnering with other teams to deliver high-impact results
  • Ability to proactively identify gaps in existing processes and design enhancements to improve efficiency and business performance
  • Problem solving skills
  • Capable of managing difficult and complex situations and implementing solutions to solve problems
  • Ability to balance the needs of the customer and the business
  • Strong organizational and operational skills to effectively manage 500+ accounts
  • Ability to analyze data to prioritize accounts for specific actions to drive business goals
Benefits
  • A competitive salary
  • Flexible Paid Time Off
  • Paid Parental Leave
  • Top-notch healthcare, vision, and dental coverage for you and your family
  • Best-in-class mental healthcare service that supports employees' mental and emotional wellness
  • A generous personal development yearly budget which can be used for courses, conferences, trainings, books, and more
  • A comprehensive Learning & Development program that enables employees to enhance their skills, knowledge, and functional expertise
  • Annual company and team events to connect with fun, bright coworkers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisaccount managementtechnical supportproblem solvingprocess designtechnical solutionscustomer success strategiescross-sellingupsellingstakeholder management
Soft Skills
relationship-orientedstrong communicationconflict mediationcollaborationorganizational skillsoperational skillscustomer advocacyadaptabilityproactive identificationcustomer-centric approach