Oversee day-to-day IT operations, ensuring availability, performance, and security of all systems, platforms, and end-user technology.
Serve as the primary project manager for IT system enhancements, implementations, and upgrades across C.A. Fortune, from planning through execution and post-launch support.
Lead and manage the C.A. Fortune IT team, including workload prioritization, coaching, performance management, and professional development.
Own IT expense management and procurement, ensuring cost-effective use of technology resources and alignment with business priorities.
Manage relationships with technology vendors, consultants, and service providers, including contract review, renewals, and performance oversight.
Partner with business stakeholders to evaluate technology needs, recommend solutions, and ensure successful adoption of tools and platforms.
Ensure appropriate IT policies, standards, documentation, and best practices are maintained and followed.
Communicate with leadership and end users on system status, initiatives, risks, and improvements.
Perform other duties as assigned to support evolving business and technology needs.

Requirements

Demonstrated experience leading IT operations and technology initiatives in a modern, Microsoft-centric environment.
Strong project management skills with a track record of successfully delivering system implementations and enhancements.
Experience managing and developing an IT team, including setting priorities, providing technical guidance, and supporting career growth.
Solid understanding of Microsoft 365, including SharePoint, Teams, Entra ID, Intune, and related collaboration and identity platforms.
Working knowledge of infrastructure, networking, endpoint management, security controls, and cloud-based services.
Experience managing IT budgets, expenses, licensing, and vendor relationships.
Ability to balance hands-on problem solving with strategic planning and stakeholder communication.
Strong communication skills, with the ability to translate technical concepts into clear business context.

Benefits

PTO & Sick Days
11 paid company holidays
1 Floating holiday
2 paid volunteer days per year
Bonus eligible
3 months fully paid parental leave (regardless of gender)
Medical, dental, and vision
Paid company life insurance
401k with company match
Summer hours (half day Fridays from Memorial Day through Labor Day)
Work from home flexibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementIT operationssystem implementationsMicrosoft 365SharePointTeamsEntra IDIntuneinfrastructurenetworking

Soft Skills

leadershipcoachingperformance managementcommunicationproblem solvingstrategic planningstakeholder communicationworkload prioritizationtechnical guidancecareer growth support