C.A. Carlin

Customer Support

• Responsible for managing the full lifecycle of customer orders, ensuring accuracy, timeliness, and exceptional service
• Supports both external clients and internal sales teams, maintaining product data integrity, and resolving complex issues
• Serve as primary contact for high-profile clients
• Provide professional and timely communication to clients and internal teams
• Oversee the end-to-end order lifecycle using the order management system
• Review and validate orders for accuracy, including pricing, promotions, lead times, and minimums
• Handle escalated issues and collaborate with sales/business support to resolve pricing exceptions
• Maintain item data, pricing, and promotional setups in the order management system
• Ensure efficient and accurate order processing through system updates
• Partner with sales teams to align on promotional timelines and product launches
• Work closely with finance to ensure accurate invoicing and payment reconciliation
• Provide guidance and coaching to junior team members
• Take ownership of assigned projects and ensure timely completion

Senior Customer Service – Order Management Specialist

Manager

• The Regional Hy-Vee Team In-Store Manager serves as a strategic leader for the Hy-Vee Retail Team, responsible for driving excellence in retail execution and team performance.
• Onboarding, training, and managing Hy-Vee Retail Representatives.
• Ensuring alignment with retail standards and software usage.
• Conducting monthly regional meetings to communicate expectations, review results, and align priorities.
• Fostering a collaborative and team-oriented culture.
• Maintaining accurate and up-to-date store listings and assignments.
• Driving adoption and effective use of retail software tools.

Regional In-Store Manager

Business Development Rep

• The Business Development Manager - AWG (Confections) is a strategic role responsible for aligning client goals with retail customer objectives at Associated Wholesale Grocers (AWG) to create a winning sales strategy for all stakeholders.
• This individual will be integral to developing, building, and maintaining credible, long-term relationships with both our confections clients and key retail partners.
• Portfolio Management: Take direct ownership of the growth and management of our C.A. confection client portfolio at AWG.
• Headquarter Engagement: Manage all headquarter calls and relationships with AWG category managers and key decision-makers.
• Strategic Influence: Drive product distribution and assortment decisions at both the HQ level and within downstream retailers.
• Planning & Execution: Implement annual business plans and key promotional events with AWG HQ, ensuring seamless communication to downstream retailer account manager teams.
• Relationship Management: Oversee the management of the Alliance Retail Group relationship.
• Event Participation: Manage and attend all required AWG Trade Shows and relevant industry events.
• Financial Oversight: Work closely with the C.A. trade and deduction management teams to ensure client trade goals are met annually.
• Data Analysis: Regularly analyze business trends using syndicated data and retailer-specific insights.
• Growth Initiative: Play a key role in securing new business for the agency and pitching potential brand partnership opportunities to the executive leadership team.

Business Development Manager

Analyst

• Manage and direct the activities of a major line of or group of lines as it relates to the Category Development initiatives for our customers and Kroger
• Represent the Business Analytics department in new principal interviews or business reviews by presenting category insights and opportunities via Nielsen, SPINS/Circana, 84.51 and Market 6/Stratum
• Analyze complex data sets and integrate all sales technology tools to create Analytics presentations (insights to action) for principals across the Kroger enterprise
• Establish leadership position with the category managers at all levels and assist them in their category management needs and processes
• Create all presentations including account and principal business reviews, new item introductions, new principal interviews, top-to-tops for use within C.A. Carlin Cincinnati
• Utilize and understand Nielsen and Circana syndicated scanning and National Consumer Panel data used to generate information for business reviews
• Have a solid understanding of consumer purchase/behavioral data and basic working knowledge of 84.51 and how this data source integrates with Kroger POS (Market 6) data
• Initiate and participate with Business Managers/Shopper Insights and principals in the design, implementation and evaluation of local marketing events
• Routinely visit customers in the market with Business Managers and assist in conducting store audits to view merchandising and inventory requirements in assigned categories

Senior Customer Service – Order Management Specialist

Regional In-Store Manager

Business Development Manager

Senior Category Analyst