Assistant Branch Manager
Byline Bank
full-time
Posted on:
Location Type: Office
Location: River Forest • Illinois • United States
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Salary
💰 $25 - $37 per hour
About the role
- Assists with recruiting, mentoring, and empowering a high-performing team to achieve company goals
- Maintains connection with customers and develop new business in the region through relationship building
- Facilitates meetings to disseminate operational information including branch security and safety issues
- Prepares teller performance appraisals and disciplinary notices as required
- Partners with the Branch Manager - schedules tellers for adequate coverage
- Ensures excellent customer service skills are practiced by all the teller staff members
- Meets or exceeds monthly sales production goals for products and services as assigned by manager
- Delivers personalized service that focuses on individual customer needs
- Identifies and offers products and services that will improve our member’s financial lives
- Maintains positive interpersonal relationships with customers and employees
Requirements
- High School Diploma or equivalent required
- Excellent customer service and oral communication skills
- 2+ years of experience assessing and meeting the needs of customers and/or problem solving
- 2+ years of leadership experience including coaching, training or mentoring
- 2+ years of Prior managerial/supervisory experience
- 2+ years of cash handling experience
- Strong knowledge of Microsoft Office preferred
- Prior banking experience strongly preferred
Benefits
- medical coverage
- dental
- vision
- disability
- 401k
- paid time off
- discretionary bonuses
- other benefit programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cash handlingcustomer serviceperformance appraisaldisciplinary notice preparationsales productionrelationship buildingproblem solvingcoachingtrainingmentoring
Soft Skills
interpersonal relationshipsoral communicationleadershipteam empowermentcustomer needs assessment
Certifications
High School Diploma