Office Administrator
BY YOUR SIDE Autism Therapy Services
full-time
Posted on:
Location Type: Office
Location: Crystal Lake • Illinois • United States
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Salary
💰 $19 - $23 per hour
About the role
- Provide exceptional customer service by building strong relationships with all new and current clients and employees
- Assist with any parent and employee concerns or needs
- Greet all families, clients and visitors in a professional environment and direct them to the appropriate location or person as needed
- Liaison for any parents or staff communication
- Parent collaboration regarding attendance, vacations, and changes in availability, while staying in line with policies set in place per parent agreement
- Primary contact for all incoming calls and prospective families
- Responsible for supporting the Scheduling Manager as needed with entering and auditing schedules to ensure accuracy
- Coordinate all intakes with direction from Director Center Operations
- Setting up and maintain all client files to remain in compliance through regular audits
- Data entry for basic accounting transactions and client demographics
- Oversee all day to day center maintenance which includes but not limited to opening/closing, restocking office and clinical supplies, and ensuring a healthy and safe environment for all
- Support clinical team on therapy floor as needed
- Responsible for auditing documentation, following up appropriately, and completing parent tours and consultations as scheduled
- Uphold the intake process by ensuring all communication and documentation are obtained and provided to ensure a smooth and easy process for the family and clinical team
- Review all new parent paperwork with parents to ensure policies are understood
- Assist the marketing team with outreach activities
- Consistently present on the floor, especially during busier transitions
- Assist with breaks for staff in therapy
- Audit therapy rooms and administrative rooms to ensure they are stocked, clean and safe for proper use
- Maintaining the cleanliness of the center
- Restock items as needed
- Other duties as assigned
Requirements
- Bachelor's degree strongly preferred
- 5+ years overseeing the daily operations in a clinic setting, under direction of the Director Center Ops
- 5+ years providing excellent customer service
- Strong verbal and written communication and collaboration skills
- High interest in working with children on the autism spectrum
- Flexibility and dependability with schedule as weekend coverage and on-call hours may be expected
- Ability to work effectively and efficiently with changing priorities and deadlines
- Excellent time management skills with the ability to multi-task, prioritize, execute on deadlines and produce high-quality deliverables with attention to details
- Must possess strong analytical and problem-solving skills
- Reliable transportation and the ability to travel as needed
- Proficiency in Microsoft Office Products.
Benefits
- Full benefits package + Pet Insurance
- 5+ Weeks off per calendar year including PTO, Holidays & Wellness time
- 401K with Company Match
- Career Progression program, WE will invest in YOU!
- Monthly Morale Events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryauditingschedulingaccounting transactionsclient demographicsintake processdocumentationcustomer servicetime managementproblem-solving
Soft skills
communicationcollaborationflexibilitydependabilitymulti-taskingprioritizationattention to detailanalytical skillsrelationship buildingteam support
Certifications
Bachelor's degree