By The Bay Health

General

• Receives phone calls from hospice patients and families.
• Assesses the needs of the patients and families to coordinate needed care over the phone and scheduling visits as needed.
• Managing patients’ pain and symptoms pursuant to physicians’ orders; obtaining changes in orders as need and updating the patient’s plan of care and medication list accordingly.
• Assessing the patient and family’s needs for home visits, contacting the appropriate clinicians to schedule the visit, and notifying the patient and family of expected visit times.

Hospice Triage Nurse – MUST HAVE CA RN LICENSE

• Provide physician oversight for hospice patients via telephone and telemedicine
• Manage complex symptoms and adjust medications to maximize comfort and quality of life
• Respond to admission and clinical consultation calls from nurses and admission staff
• Certify hospice eligibility in accordance with Medicare guidelines
• Collaborate closely with hospice nurses, nurse practitioners, social workers, chaplains, and other interdisciplinary team members
• Provide after-hours physician coverage during assigned call rotations

Hospice Physician

• Coordinates referral sources to facilitate the admission of the patient to home care services
• Manages administrative aspects of the patient intake process
• Establishes and maintains positive relationships with customers and referral sources
• Responds to customer requests and concerns
• Manages the insurance verification and authorization process
• Provides information to potential agency patients and referral sources regarding the home health services

Hospice Triage Nurse – MUST HAVE CA RN LICENSE

Hospice Physician

Intake Information Coordinator