By Referrals Only

Customer Operations Project Manager

By Referrals Only

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £50,200 - £63,450 per year

About the role

  • Supporting the Senior Project Manager and team to deliver the most complex changes.
  • Responsible for delivery of your own projects, end to end, from initiation to execution across the entire Operations landscape.
  • Work closely with teams across Operations and the business, including Product, COps Leaders, Global Ops teams, Learning and Development and Internal Comms.
  • Project management of complex changes which require coordination across many teams across Operations.
  • Providing visibility for stakeholders, enabling them to have oversight of upcoming changes and risks being managed.
  • Contributing towards maturing the change function, setting high standards and implementing the right practices for change delivery.
  • Stakeholder management/influencing, proactively building and maintaining strong partnerships with disciplines across the business.

Requirements

  • Significant experience managing complex operational and product related projects in a fast paced environment, ideally regulated with a large customer base
  • Deep understanding of programme/project management methodologies.
  • Ability to develop and execute change management strategies, including stakeholder analysis, communication planning, etc.
  • Expertise in identifying, assessing, and mitigating risks and issues at a project and programme level.
  • Excellent ability to plan, organise, and prioritise complex workstreams effectively.
  • Ability to track progress, measure impact, and provide clear and concise reports to stakeholders and leadership.
  • Strong stakeholder management and communications skills - a proactive relationship builder, able to communicate with different audiences.
  • Self starter with an ability to work both independently and with colleagues across the project team.
  • Used to working with Product teams - familiarity with how new products and features are launched and the operational readiness required.
  • Data led, knowing how to ask for the right data to test through change.
Benefits
  • £1,000 learning budget each year to use on books, training courses and conferences.
  • We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementchange managementstakeholder analysiscommunication planningrisk assessmentissue mitigationdata analysisreportingprogramme management methodologiesoperational readiness
Soft Skills
stakeholder managementrelationship buildingcommunication skillsplanningorganizingprioritizationindependencecollaborationproactivityself-starter