By Appointment Only, Inc. (BAO)

Learning and Development

• Deliver onboarding and ongoing training for SDRs in a high-volume outbound environment
• Translate client messaging, technical concepts, and buyer personas into effective talk tracks and training materials
• Create and refine battlecards and objection-handling frameworks
• Coach SDRs through call reviews, live feedback, and skill development sessions
• Identify performance gaps (campaign-specific vs. core sales skills) and implement targeted coaching
• Partner with Team Managers and client teams to align training with campaign goals
• Track performance metrics and adjust training to improve results
• Support hiring by interviewing SDR candidates

Training Manager