Training Manager

By Appointment Only, Inc. (BAO)

. Deliver onboarding and ongoing training for SDRs in a high-volume outbound environment .

Posted 4/21/2026full-timeChelmsford • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver onboarding and ongoing training for SDRs in a high-volume outbound environment
Translate client messaging, technical concepts, and buyer personas into effective talk tracks and training materials
Create and refine battlecards and objection-handling frameworks
Coach SDRs through call reviews, live feedback, and skill development sessions
Identify performance gaps (campaign-specific vs. core sales skills) and implement targeted coaching
Partner with Team Managers and client teams to align training with campaign goals
Track performance metrics and adjust training to improve results
Support hiring by interviewing SDR candidates

Requirements

What you’ll need

3+ years in sales training and coaching, or a related field (B2B/tech preferred)
Experience in high-volume outbound or phone-based sales environments
Ability to diagnose performance gaps and identify root causes
Proven ability to coach and develop individuals with varying skill levels and learning styles
Comfortable communicating with clients and collaborating cross-functionally with multiple departments (sales, leadership, and client teams)
Strong time management and organization skills
Comfortable giving and receiving direct, constructive feedback

Benefits

Comp & perks

401(k) matching
Health, dental, and vision insurance
Paid time off
Work from home Mondays and Fridays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales trainingcoachingperformance metricsobjection-handling frameworkscall reviewsskill developmentdiagnosing performance gapscreating training materialsB2B saleshigh-volume outbound sales

Soft Skills

communicationcollaborationtime managementorganizationconstructive feedbackcoaching individualsadapting to learning stylescross-functional teamworkclient interactionproblem-solving