BWT Operadora

Public Relations

• Provide pre- and post-sales support, assisting the sales team;
• Serve as the point of contact for resolving issues with the end customer and suppliers, at destination and during onboarding;
• Place concierge requests when requested by the sales team;
• Manage bookings and discrepancies on the company portal;
• Report discrepancies and resolutions to management;
• Participate in trainings and workshops to improve knowledge of tourist destinations and customer service;
• Stay updated on trends and developments in the tourism market.

Mid-level Operations Analyst

Pricing Analyst

• Assist international clients;
• Provide operational support to international clients;
• Liaise with the Registration and Finance departments to onboard new clients;
• Execute, in partnership with Management, the process for approving new clients (commercial, contract, registration, and approval);
• Register clients in the Cangooroo and Infotravel systems;
• Manage reservations in the Cangooroo and Infotravel systems;
• Negotiate with and maintain relationships with suppliers to support clients;
• Develop promotional campaigns for international clients together with Management;
• Participate in trade shows and events;
• Monitor clients (sales, reservations, inquiries) through systems;
• Maintain commercial relationships with current, new, and prospective clients;
• Collaborate with Management to create departmental processes;
• Collaborate with Management to create sales campaigns for domestic (Brazil) and international products.

Mid-level Operations Analyst

Commercial Analyst – Tourism