BWT Operadora

Consultant

• Provide specialized consultation and resolve customers' questions via digital channels and telephone.
• Prepare quotes and sell tourism services (packages and forfait) to customers via the Sales Portal.
• Meet the targets established by management.
• Analyze, synthesize, and report on trends or issues related to destinations within your area of expertise.
• Participate in training sessions.
• Request holds and make reservations for tour packages with suppliers.
• Assist, inform, and clarify any questions from the operations department regarding reservations made.
• Act as an agent of change and improvement in your area, always aligned with the company's strategic planning, optimizing internal processes.
• Care for and safeguard equipment and systems provided by BWT or partners, reporting any damages or issues identified.
• Translate customers' expectations into concrete outcomes by handling customer requests, and evaluate recurring situations so they can be resolved via the Portal.

Travel Consultant