bVital - Park City, UT

Program Manager

• You are the general manager of bVital's supplement program.
• You own the revenue, the team, the customer experience, and the strategy.
• Directly coach the Supplement Sales Specialist: review calls, give feedback, develop their skills, and hold them accountable to conversion and retention targets.
• Set clear sales targets, track performance weekly, and run a regular cadence of performance reviews that drive improvement.
• Review sales call recordings and patient interactions to identify where the team is winning and where they are losing.
• Own the supplement customer experience end-to-end: from first conversation through reorder, patient questions, and support escalations.
• Coach the customer service team on supplement-related interactions: accuracy, tone, product knowledge, and follow-through.
• Own supplement program revenue as a business line: set targets, track performance, and drive month-over-month growth.

Supplement Program Manager