Supplement Program Manager

bVital - Park City, UT

Lead bVital's supplement program as General Manager, focusing on revenue, team management, and customer experience in a fully remote role. Requires strong sales and program management experience.

Posted 8/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in sales management and program operations, with a focus on driving revenue growth and enhancing customer experience. Proficient in coaching teams, setting performance metrics, and utilizing data-driven decision-making.

Highest-signal resume keywords

Sales LeadershipProgram ManagementCustomer Experience ManagementMetrics FluencyCoaching and Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Target SettingPerformance TrackingKPI DevelopmentDashboard CreationP&L Management

Soft Skills

Excellent CommunicationCoaching SkillsFeedback DeliveryTeam Accountability

Industry Keywords

Supplement Program ManagementCustomer Service ManagementSales Performance ReviewConversion and Retention Targets

About the role

Key responsibilities & impact

You are the general manager of bVital's supplement program.
You own the revenue, the team, the customer experience, and the strategy.
Directly coach the Supplement Sales Specialist: review calls, give feedback, develop their skills, and hold them accountable to conversion and retention targets.
Set clear sales targets, track performance weekly, and run a regular cadence of performance reviews that drive improvement.
Review sales call recordings and patient interactions to identify where the team is winning and where they are losing.
Own the supplement customer experience end-to-end: from first conversation through reorder, patient questions, and support escalations.
Coach the customer service team on supplement-related interactions: accuracy, tone, product knowledge, and follow-through.
Own supplement program revenue as a business line: set targets, track performance, and drive month-over-month growth.

Requirements

What you’ll need

4+ years in a sales leadership or sales management role, with demonstrated ability to coach reps and drive measurable improvement
2+ years in program management, operations management, or a role where you owned a P&L or a revenue-accountable business function
Experience managing or developing a customer-facing team (sales, customer service, or both)
Strong metrics fluency: you build dashboards, set KPIs, and make decisions from data
Excellent written and verbal communication — you can run a coaching session, write a playbook, and present a performance review with equal clarity

Benefits

Comp & perks

Health insurance
Paid time off
401(k)
Competitive salary