BVA Bear's IT Solutions

IT Support Specialist – SAP BRIM

BVA Bear's IT Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Middletown • Pennsylvania • United States

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Tech Stack

AzureITSMServiceNow

About the role

  • Provide Level 1 and Level 2 support for SAP BRIM and SAP S/4HANA environments.
  • Diagnose and resolve incidents related to BRIM modules, integrations, and payment processing.
  • Assist end users with SAP Fiori/UI navigation and functionality.
  • Support training sessions and create user guides for BRIM processes.
  • Monitor system performance and execute routine health checks.
  • Escalate complex issues to technical teams and track resolution in ServiceNow.
  • Ensure adherence to PCI DSS, SOC1/SOC2, and Commonwealth IT security standards.
  • Document incidents, resolutions, and configuration changes in Microsoft ADO or JIRA.
  • Collaborate with SMEs, architects, and developers to support integration and migration activities.
  • Participate in UAT and SIT testing for new releases and patches.

Requirements

  • Minimum 4 years of IT support experience, including 2+ years with SAP systems.
  • Hands-on experience supporting SAP BRIM modules (SOM, CI) and SAP S/4HANA.
  • Knowledge of SAP Fiori/UI and troubleshooting integration issues.
  • Familiarity with PCI DSS compliance and secure payment flows.
  • Experience using ServiceNow or similar ITSM tools for incident management.
  • SAP BRIM certifications highly desirable.
  • Experience with Microsoft Azure DevOps (ADO) or JIRA for documentation and workflow.
  • Knowledge of SAP BTP for event-driven architecture and API management.
  • Experience with hybrid Agile methodologies.
  • Strong communication and customer service skills.
  • U.S. Citizenship Requirement: Applicants must provide proof of U.S. citizenship prior to employment.
Benefits
  • Health insurance
  • Flexible work from home options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAP BRIMSAP S/4HANASAP Fioripayment processingincident managementAPI managementevent-driven architecturehybrid Agile methodologiestroubleshootingUAT
Soft Skills
communicationcustomer service
Certifications
SAP BRIM certifications