Buyers Edge Platform

Associate Account Manager

Buyers Edge Platform

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Assist with onboarding new clients: gather required information, populate systems and order guides, and coordinate internal resources.
  • Maintain and update client order guides, product mappings, and SKU data to ensure accurate ordering and billing.
  • Support Account Managers and Account Executives by preparing client reports, consolidating data, and summarizing insights for reviews and meetings.
  • Monitor client accounts for issues (pricing discrepancies, missing invoices, short pays, mapping errors) and either resolve or escalate to the appropriate team.
  • Process routine data tasks: data entry, spreadsheet cleanup, file imports/exports, and basic data normalization.
  • Respond to client inquiries in a timely and professional manner (email/phone/teams), and coordinate follow-up actions with internal teams.
  • Use CRM (e.g., Salesforce) to log activity, track requests, and update account information.
  • Help manage claims and exceptions by collecting documentation, entering details, and tracking resolution progress.
  • Participate in cross-functional projects to improve onboarding speed, data quality, and operational efficiency.
  • Contribute to continuous improvement by identifying repetitive tasks that can be automated or streamlined.
  • Analyze market intel (e.g., USDA pricing, weather impacts) to provide insights to clients and internal teams.
  • Identify upsell/cross-sell opportunities by analyzing client purchasing history and market data.

Requirements

  • 1-2 years of experience in customer service, account support, or similar role; industry experience in foodservice, distribution, or produce is a plus.
  • Proficiency with Google Sheets/Excel (data entry, filters, basic formulas) and comfortable working with data.
  • Experience with CRM systems (Salesforce preferred) or willingness to learn.
  • Strong verbal and written communication skills.
  • High attention to detail and strong organizational skills.
  • Comfortable working with multiple internal teams and shifting priorities in a fast-paced environment.
  • Customer-first mindset with professional phone/email etiquette
  • Problem solver who escalates appropriately and follows through
  • Self-starter able to manage tasks independently and ask for guidance when needed
  • Analytical thinker with the ability to work with data and spot discrepancies
  • Collaborative and positive team player with strong interpersonal skills
  • Proactive attitude and willingness to learn and adapt quickly
Benefits
  • Amazing coverages to start.
  • Medical, dental, and vision coverages are just the beginning!
  • Ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life!
  • 401(k) plan with company match.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryspreadsheet cleanupfile importsfile exportsdata normalizationdata analysisbasic formulasCRM systemsclient reportingSKU data management
Soft Skills
verbal communicationwritten communicationattention to detailorganizational skillsproblem solvingself-starteranalytical thinkingcollaborationinterpersonal skillsproactive attitude