Buyers Edge Platform

Technical Operations – Integration Workflow Specialist

Buyers Edge Platform

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Increase visibility across integration work
  • Track deadlines tied to onboarding and integration requests
  • Ensure milestone tracking and ownership are clearly defined in Jira
  • Provide structured reporting on workflow status and integration risk
  • Design AI-enabled operational improvements
  • Design and implement AI-assisted triage and workflow automations within Jira to classify tickets, extract structured information, and recommend routing
  • Develop automation rules and AI workflows to reduce manual ticket management
  • Develop AI-assisted analysis that detects recurring integration failures, mapping errors, and operational bottlenecks across the ticket system
  • Collaborate with technical leadership to continuously improve operational automation
  • Operational failure pattern prevention
  • Analyze incoming tickets to identify recurring integration and EDI failure patterns across distributors, onboarding processes, and system configurations
  • Develop preventative controls that reduce repeat issues such as improved ticket intake templates, validation rules, onboarding checklists, distributor documentation updates, and automated alerts for common data errors
  • Work with EDI, integration, and product teams to implement process improvements or automation that eliminates recurring operational issues before they reach engineering queues
  • Maintain a catalog of common integration failure patterns and the controls implemented to prevent them
  • Improve communication discipline
  • Ensure consistent first-response acknowledgement for incoming tickets
  • Maintain clear documentation and status updates inside Jira and across Jira instances
  • Provide stakeholders visibility before issues escalate

Requirements

  • 3–7 years of experience in technical support operations, EDI operations, systems‑integration coordination, or technical intake roles.
  • Technical Degree in Computer Science or sufficient (4+ years) tech related work experience
  • Strong proficiency with Jira, including managing complex ticket workflows, cross‑instance coordination, and maintaining structured operational queues.
  • Working knowledge of EDI document types and their common integration challenges.
  • Advanced proficiency in Excel (xlookups, etc)
  • Proven ability to enforce process and workflow discipline across technical teams, even without direct managerial authority.
  • Experience using AI tools to automate workflows, classify incoming requests, perform operational analysis, or streamline repetitive tasks (strongly preferred)
  • Exceptional organizational, analytical, and systems‑thinking skills, with the ability to maintain clarity across high‑volume operational work.
  • Hands-on experience in integration‑heavy environments involving multiple interconnected systems and data flows.
Benefits
  • Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
  • Grow with us. Enjoy strong training, development, and competitive pay.
  • Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI workflowsautomation rulesEDI operationstechnical support operationssystems-integration coordinationExcelticket managementoperational analysisworkflow automationdata flows
Soft Skills
organizational skillsanalytical skillssystems-thinkingcommunication disciplineprocess enforcementworkflow disciplinecollaborationproblem-solvingattention to detailstakeholder management
Certifications
Technical Degree in Computer Science