Client Success Manager, CSM
Buyapowa
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$80,000 - CA$85,000 per year
About the role
- Own the day-to-day operation of assigned client programs, including content updates, configurations, rewards and campaign setup
- Ensure program quality and accuracy through ongoing QA across referral flows, rewards and reporting
- Manage incoming client requests, resolving operational needs directly and coordinating with Tech for more complex issues
- Produce regular operational reporting covering traffic, conversions, reward volumes and reconciliations
- Implement boosters, UX tweaks and in-flight optimisations with precision
- Support client onboarding and go-lives in partnership with the Implementation team
- Maintain clear documentation, tickets and workflows to ensure nothing falls through the cracks
- Coordinate cross-functionally with Product, Engineering, and other internal stakeholders to progress requests efficiently
Requirements
- Strong project management and organisational skills with exceptional attention to detail
- Experience in Customer Success, delivery or operations within a SaaS or digital platform environment
- A process-driven mindset and ability to keep workflows tight and predictable
- Comfort working with platform behaviour, data and configurations (you don’t need to be an engineer)
- Calm, reliable and solutions-oriented under pressure
- A proactive “I’ll own that” attitude backed by strong follow-through
Benefits
- Learning & Development – You’ll have a personal learning budget and clear growth goals every six months
- Ownership – You’ll be eligible for our generous equity incentive plan after passing probation
- Wellbeing – YuLife rewards for healthy habits, plus 24/7 GP access and mental health support via HealthHero and YourHalo
- Work–life balance – Rest is encouraged and protected
- Remote-first – We’ll provide the tools and setup you need to do your best work from anywhere
- Family-friendly flexibility – We support whatever your home life looks like
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementoperational reportingQAdata configurationscontent updatescampaign setupUX optimisationsclient onboardingworkflow managementprocess-driven mindset
Soft skills
attention to detailsolutions-orientedreliablecalm under pressureproactivestrong follow-throughorganizational skillscommunicationcollaborationproblem-solving