Button

Customer Success Manager

• Gain a deep understanding of customers' business priorities, KPIs, and challenges to anticipate partner needs and deliver exceptional service
• Prepare and present regular performance reports for partners, highlighting key metrics, trends, and insights to instill Button's value
• Identify and prospect new retailer partnerships through outbound outreach and referrals
• Support PSMs with the marketing campaign lifecycle, assisting in outreach, campaign execution and performance recaps
• Proactively monitor user flows and performance, identifying opportunities for optimization and collaborating with internal teams to implement solutions
• Ensure consistent achievement of quarterly and annual revenue goals
• Secure contract renewals for existing business
• Communicate partner feedback to the Button engineering and product team in a fluid and actionable manner in order to drive product development based on partner needs
• Oversee partner technical implementations in collaboration with Button's solutions engineering team

Partner Success Associate

• Gain understanding of customers' business priorities and challenges
• Prepare and present performance reports for partners
• Secure partner adoption of products and campaigns
• Monitor user flows and performance for optimization
• Craft strategic account plans based on partner priorities
• Communicate partner feedback to engineering and product teams
• Oversee partner technical implementations

Partner Success Manager

Data Scientist

• Design, test, and iterate on machine learning models that power recommendation, ranking, routing, and monetization
• Own A/B testing strategy and causal measurement for product features and partner performance
• Partner with engineers to productionize models and integrate them into live systems
• Build analyses, dashboards, and tools that inform product strategy and customer outcomes
• Define metrics and success criteria for new initiatives
• Deep dive into product and user data to derive actionable insights and size opportunities to improve products, strategy and operations, influencing roadmaps through insights and recommendations
• Help establish foundational data practices and help scale our analytics infrastructure to support rapid iteration and decision-making as our products grow leveraging our existing technical stack
• Raise the bar for statistical rigor and experimentation across the company

Senior Data Scientist

Full-stack Engineer

• Develop intuitive, performant user interfaces using React and TypeScript, alongside scalable APIs and backend services
• Collaborate with a cross-functional team to develop new features within our core platforms
• Work with product managers to translate user and partner requirements into technical designs
• Contribute to the design of backend services and data models that support our applications
• Deliver the full-stack functionality that enables Button’s largest partners to launch and monitor commerce programs
• Maintain a “mystery-free” production environment

Partner Success Associate

Partner Success Manager

Senior Data Scientist

Senior Software Engineer – Full Stack