Butlr

Customer Success Manager

• Drive Successful Onboarding: Lead customers and channel partners through smooth onboarding and implementation, ensuring fast time-to-value and long-term engagement.
• Build Trusted Relationships: Act as the primary point of contact for key accounts, becoming a strategic advisor on space utilization and workplace performance.
• Monitor and Optimize Performance: Track customer health, proactively identify risks or optimization opportunities, and ensure accuracy, uptime, and data quality remain high.
• Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, and Technical Operations to resolve issues and shape future product enhancements.
• Expand and Retain Accounts: Identify growth opportunities within existing portfolios, lead renewal discussions, and ensure customers achieve measurable ROI.
• Insights and Case Studies: Document customer wins and develop compelling case studies that highlight impact and drive expansion opportunities.

Customer Success Manager – PropTech, Commercial Real Estate