Customer Success Manager – PropTech, Commercial Real Estate
Butlr
full-time
Posted on:
Location Type: Remote
Location: Remote • California, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $120,000 per year
Job Level
Junior
Tech Stack
IoTTableau
About the role
- Drive Successful Onboarding: Lead customers and channel partners through smooth onboarding and implementation, ensuring fast time-to-value and long-term engagement.
- Build Trusted Relationships: Act as the primary point of contact for key accounts, becoming a strategic advisor on space utilization and workplace performance.
- Monitor and Optimize Performance: Track customer health, proactively identify risks or optimization opportunities, and ensure accuracy, uptime, and data quality remain high.
- Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, and Technical Operations to resolve issues and shape future product enhancements.
- Expand and Retain Accounts: Identify growth opportunities within existing portfolios, lead renewal discussions, and ensure customers achieve measurable ROI.
- Insights and Case Studies: Document customer wins and develop compelling case studies that highlight impact and drive expansion opportunities.
Requirements
- Experience: 1-3 years in Customer Success, Account Management, or Implementation, preferably in PropTech, Commercial Real Estate, Facilities Management, or IoT SaaS.
- Proven ability to manage enterprise customers and collaborate across technical and operational teams.
- Strong analytical and problem-solving skills, with ability to interpret data to drive action.
- Excellent communication and presentation abilities, capable of building credibility with senior stakeholders.
- Proficiency in G-Suite, Microsoft Office, and familiarity with BI or analytics platforms (e.g., Tableau, PowerBI).
- Highly organized, self-motivated, and adaptable to changing priorities in a startup environment.
Benefits
- World-class team with low ego.
- A work environment that is flexible
- Comprehensive health benefits package
- Retirement savings plan
- Flexible time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementImplementationData InterpretationAnalytical SkillsProblem-Solving
Soft skills
CommunicationPresentationRelationship BuildingOrganizational SkillsSelf-MotivationAdaptability