BusRight

Learning and Development

• Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, bus drivers, and tech users).
• Tailor your delivery based on audience skill levels, goals, and feedback.
• Serve as the main point of contact for onboarding-related questions during the training period.
• Own design and execution of all post-training follow-up communication.
• When needed, travel onsite with clients to deliver in person training. Travel time may be up to 35% of work days per month.
• Manage customers to help them move them through the onboarding process by setting training times, following up on meetings, and checking in regularly with customers.
• Help ensure that customers are moving smoothly through the onboarding process and ensure that no customers are left behind.
• Monitor learner engagement and outcomes to continuously refine training approaches.
• Partner with the Program Manager and Customer Success Manager teams to ensure smooth handoffs post-onboarding stage.
• Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences.
• Develop a scope and sequence of skills that users need to use our core functions and additional features.
• Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Success Manager team to evolve training content.
• Track training impact across accounts and help identify patterns or gaps in onboarding.
• Over time, grow into a leadership role shaping training strategy, tools, and onboarding.

Learning Specialist