BusRight

Product Manager

• Own your areas of the product: define their roadmap collaboratively with Product team peers and serve as the company-wide institutional knowledge on the "why" as it relates to product features and decisions.
• Lead and participate in agile ceremonies, fostering clear communication, decision-making, and collaboration within our self-organizing engineering and design teams.
• Build prototypes and work directly with development partners to measure and scale their success.
• Oversee successful product launches, ensuring timelines, quality, and stakeholder alignment, while tracking post-launch performance, gathering user feedback, and driving iterative improvements to meet company goals.
• Obsess over the entire product experience and develop a deep understanding of how each user receives value from BusRight.
• Meet with customers and work closely with our Customer Success team to identify collaboration opportunities for research and testing. Occasionally travel to customer sites across the country to gather insights, build relationships, and ensure our product meets their needs.
• Provide our GTM team with hand-off materials for new features and occasionally join prospect calls for research and roadmap alignment — particularly where compliance and integration capabilities are key to closing deals.

Senior Product Manager

Customer Support

• Spend at least 4 hours per day on the phone with customers in trainings, onboardings, support intake, and just sharing a laugh with transportation directors around the country
• Own customer onboarding and implementation, managing multiple projects simultaneously
• Serve as the primary point of contact and trusted partner for assigned accounts
• Build deep relationships across stakeholder groups — from drivers to superintendents
• Lead product training sessions and drive adoption across entire organizations
• Provide hands-on support via phone and email — from “Why won’t this route save?” to tablet troubleshooting
• Monitor account health, usage, and sentiment to proactively mitigate risk
• Conduct regular check-ins and quarterly account reviews
• Collaborate closely with Product, Engineering, Support, Sales, and Operations to advocate for customer needs
• Translate customer feedback into actionable insights for the broader team
• Maintain clear documentation and follow-through
• When paired with a CXA, provide guidance, delegation, and mentorship to ensure high-quality execution.

Customer Experience Manager

Recruitment

• Take the lead in building the recruiting tools and frameworks that will shape the future of BusRight. You’ll partner directly with the CEO and his Leadership Team to define what great hiring looks like, craft a consistent and thoughtful candidate experience, and ensure BusRight scales with the right people in the right roles at the right time.
• You’ll design the connection between hiring managers, candidates, and our culture, so that every new BusRighter embodies our mission and our belief that great people are the engine behind every mile on this journey.
• Lead the full recruiting journey across every department, from the first outreach to the final offer, ensuring every candidate experience reflects our core tenet of magical hospitality.
• Partner with department heads to define excellence for each new role, building structured, thoughtful hiring processes that help us move fast without sacrificing quality.
• Build and maintain pipelines that keep us ahead of our hiring needs, nurturing relationships with exceptional talent even before new roles exist.
• Create the recruiting infrastructure (e.g., tools, metrics, and rituals) that keeps our hiring transparent, efficient, and deeply aligned with our values.
• Design a candidate experience that feels personal, purposeful, and unmistakably BusRight.
• Collaborate with Marketing and Leadership to bring BusRight’s employer brand to life through storytelling, events, and creative outreach that show who we are and why people love working here.

Senior Product Manager

Customer Experience Manager

Talent Acquisition Lead