Businessolver

Account Manager

Businessolver

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50,000 - $80,000 per year

About the role

  • Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints
  • Manage and facilitate client calls and new client administrator training
  • Maintain all client documentation such as Standard Operating Procedures and process related documentation
  • Engage in ongoing educational opportunities on product releases, updates and system functionality
  • Educate, discuss, and collaborate with clients on relevant product updates, engaging in consultation with leadership as needed
  • Provide concise communication regarding new system functionality, industry news, open items, project initiatives, and resolution activity
  • Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service
  • Coordinate Annual Enrollment and Plan Year closeout related activities and proactively engage the clients and internal teams as needed on open items
  • Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
  • Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team

Requirements

  • Bachelor’s Degree in Management or Communication preferred
  • 4+ years’ experience working with clients and building relationships with direct experience in the consumer accounts / employee benefits / benefit administration industry
  • Must have strong understanding of consumer spending account administration and the impact it has on the industry
  • Consumer accounts system(s) knowledge is critical to success
  • Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization
  • Ability to lead client meetings, deliver presentations, and establish relationships
  • Consultative approach to communication – giving the clients insight to activity in the market that may potentially impact their business – while providing solutions related to our platform
  • Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer
  • Ability to maintain grace under pressure – especially during the busy season;
  • You must be a resourceful and creative problem solver – constructively working with team members to find solutions
  • Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients.
Benefits
  • This role is eligible to participate in the annual bonus incentive plan.
  • If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
consumer spending account administrationproject managementanalytical skillsrelationship managementconsultative communicationpresentation skillsproblem solvingclient documentation managementtraining facilitationservice delivery improvement
Soft Skills
communicationleadershipcollaborationresourcefulnesscreativitygrace under pressurestakeholder engagementmotivationadaptabilityteamwork
Certifications
Bachelor’s Degree in ManagementBachelor’s Degree in Communication