Director Onboarding
Businessolver
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $92,000 - $145,000 per year
Job Level
About the role
- Provide leadership, people management, process adherence, delivery of quality and ongoing improvement to the onboarding experience
- Drive quality through auditing and process consistency across projects
- Support business through sales support and recruiting
- Work with clients in a leadership presence or to support escalations or risk mitigation
- Partner with Leadership to serve as first point of escalation for onboarding project concerns
- Ensure growth, development, performance and incentives are being addressed on regular basis with aligned team
- Manage and execute performance management goal-setting, progress tracking, delivery of annual performance and compensation review cycle
- Help define, implement and execute process improvements
- Train and develop broader team
- Lead or participate in Executive Sponsor client meetings
- Participate in and support sales opportunities
Requirements
- Bachelor's degree
- Minimum of 12-15+ years of benefits administration industry experience
- 8+ years in a leadership / managerial role
- Experience identifying, hiring, managing, and maintaining strong performing team members
- Excellent verbal and written communication skills
- Client consulting experience along with risk management/mitigation experience
- Deep analytical and problem solving skills, along with strong negotiation and decision making skills
- Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments
- Strong collaboration skills and ability to partner with key internal/external customer to drive change & continuous improvement
- Experience presenting results to an executive team
- Strong business acumen and leadership skills
- Ability to make decisions in a fast paced environment
- Experience defining, implementing and executing process improvements to drive new client onboarding efficiency
- Sales experience (support as SME)
Benefits
- Eligible to participate in the annual bonus incentive plan
- Comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationprocess improvementsperformance managementrisk managementclient consultingsales supportteam managementanalytical skillsnegotiation skillsdecision making
Soft Skills
leadershippeople managementcommunication skillscollaborationproblem solvingsense of urgencyownershipbusiness acumenchange managementcontinuous improvement
Certifications
Bachelor's degree