Business Frontier

Customer Success Manager

• You manage a defined portfolio of enterprise customers in the DACH region and build strategic, long-term partnerships.
• You act as a sparring partner and trusted advisor at management and C-level and develop tailored success plans with your customers.
• You support complex implementations, international rollouts and change processes.
• You ensure sustainable product adoption across multiple business units.
• You identify expansion opportunities in a structured manner and work closely with the responsible Account Manager who owns the commercial execution.
• You detect risks early and proactively drive retention and churn-prevention measures.

Enterprise Customer Success Manager, DACH