Bush and Bush Law Group

Legal Intake Specialist

Bush and Bush Law Group

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Salary

💰 $4 - $6 per hour

About the role

  • Inbound Call Management: Professionally handle incoming calls from clients involved in auto accidents, gather essential information regarding the accident and potential legal representation needs, demonstrate empathy and understanding.
  • Client Interaction: Communicate effectively with clients to explain legal processes and procedures, provide information about the firm's services, collect and document relevant details to assist attorneys in evaluating cases.
  • Multi-Tasking: Manage multiple tasks simultaneously in a fast-paced environment, efficiently navigate electronic systems while engaging with clients, prioritize and address urgent client needs promptly.
  • Document Management: Maintain accurate and confidential client records, organize and update client information, utilize Excel sheets to manage client data.
  • Administrative Support: Provide administrative assistance to legal professionals, collaborate with the legal team, assist in preparing and organizing legal documents.

Requirements

  • Language: Proficiency in both English and Spanish is required.
  • Education: High school diploma or equivalent required; some college coursework preferred.
  • Experience: Previous experience in a legal environment or customer service/intake role is preferred.
  • Communication Skills: Excellent verbal and written communication skills with a strong customer service focus.
  • Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently.
  • Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus.
  • Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor.
Benefits
  • Positive Culture: Be part of a supportive and innovative team.
  • Professional Growth: Opportunities for career advancement and ongoing professional development.
  • Remote Work: Work from home while contributing to high-impact projects in a collaborative virtual environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
document managementclient data managementcase management softwareMicrosoft Office Suitemulti-taskinglegal document preparation
Soft Skills
communication skillsorganizational skillsempathycustomer service focustime-management