Burwood Group

Customer Support

• Provide critical architectural, engineering, and deployment support activities for Cisco Unified contact center
• Focus on contact center architecture, upgrades, and migration activities
• Planning and executing upgrade and migration activities for Cisco Contact Center environments
• Designing, building, and deploying Webex Contact Center (WxCC) solutions

Senior Consultant, Customer Experience

Consultant

• Act as the hands-on technical lead for client delivery projects, architecting and implementing secure, scalable, and robust Google Cloud solutions
• Write, test, and deploy robust, modular, and scalable infrastructure using production-grade Terraform or OpenTofu
• Lead the design and deployment of foundational cloud infrastructure required for enterprise AI workloads
• Lead technical discussions with a variety of client stakeholders ranging from central IT and research teams to non-technical project sponsors
• Work closely with internal and client Project Managers to ensure milestones are met
• Serve as a technical mentor to Consultants and Associate Consultants on the team

Senior Consultant, Cloud Solutions

• Execute technical requirements and build secure, scalable environments using Google Cloud Platform (GCP), Kubernetes, and Terraform
• Support the management of existing CI/CD pipelines
• Containerize applications using Docker and deploy/manage workloads on Kubernetes (GKE)
• Implement GCP networking configurations and apply IAM roles and policies
• Assist Senior Consultants in provisioning cloud infrastructure for AI workloads
• Collaborate seamlessly with internal Project Managers and Senior technical staff