Burro

Customer Success Account Manager

Burro

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $104,000 - $130,000 per year

About the role

  • Be a product expert, have a deep understanding of Burro’s capabilities and uses
  • Ensure customers have a world-class experience from project kickoff to pre-deployment and deployment, to ongoing support, to re-order, and renewal of recurring services
  • Be on-site regularly with the customer, and effectively advocate internally for improvements, fixes, and new product features to ensure customer satisfaction
  • Maintain timelines, milestones, and open action items in project schedules
  • Coordinate internal and external meetings to align with customer needs and commitments
  • Meet KPIs and metrics related to customer success, including customer satisfaction, revenue, and retention
  • Drive the escalation of technical issues to robot support and engineering teams
  • Develop strong relationships with key stakeholders at customer sites
  • Proactively identify opportunities to add value to our customers.

Requirements

  • B.S. in Engineering, Business or other technology related field.
  • 5+ years relevant experience in a Customer Success role, work in emerging technologies or agriculture, startup experience and fleet operations a plus.
  • Customer centric, data driven.
  • Exceptional customer service and communication skills; ability to excel at time-sensitive tasks.
  • Ability to advocate, own an outcome, prioritize issues, and influence others to bring issues to closure.
  • Self-starter able to take initiative and work independently.
  • Onsite travel required up to 80% or as needed.
  • Overnight travel required 20% or as needed.
  • Proficient in Spanish strongly preferred.
Benefits
  • Competitive salary and benefits package (medical/dental/vision)
  • 401K Plan
  • Early-stage equity
  • Unlimited PTO
  • Paid parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessProject ManagementData AnalysisTechnical Issue EscalationStakeholder ManagementFleet OperationsEmerging Technologies
Soft Skills
Customer ServiceCommunicationAdvocacyTime ManagementInitiativeRelationship BuildingProblem Solving
Certifications
B.S. in EngineeringB.S. in BusinessTechnology Related Field