Burro

Account Manager

• Be a product expert, have a deep understanding of Burro’s capabilities and uses
• Ensure customers have a world-class experience from project kickoff to pre-deployment and deployment, to ongoing support, to re-order, and renewal of recurring services
• Be on-site regularly with the customer, and effectively advocate internally for improvements, fixes, and new product features to ensure customer satisfaction
• Maintain timelines, milestones, and open action items in project schedules
• Coordinate internal and external meetings to align with customer needs and commitments
• Meet KPIs and metrics related to customer success, including customer satisfaction, revenue, and retention
• Drive the escalation of technical issues to robot support and engineering teams
• Develop strong relationships with key stakeholders at customer sites
• Proactively identify opportunities to add value to our customers.

Customer Success Account Manager