Burnout Brands

Support Engineer

• Provide world class sales support to BD customers.
• Help customers problem solve, select the right parts, and address installation challenges.
• Provide detailed product knowledge and excellent customer service.
• Maintain a high level of product and service knowledge.
• Assist customers with automotive-related sales questions about products, installations, and service support.
• Function as the technical expert for customers and sales team members.
• Relay customer feedback and identify trends with the Sales and Engineering teams to support product improvement or modification.
• Provide in-depth information about equipment and parts for sale.
• Champion the customer throughout the RMA process.
• Resolve customer complaints in person, by telephone, or by email.
• Support the sales team with technical knowledge and customer support.

Automotive Parts Technical Support Representative