Automotive Parts Technical Support Representative

Burnout Brands

BD Diesel Performance technical support representative helping customers select automotive parts and solve installation issues. Collaborating with sales and engineering teams to improve products and customer service.

Posted 8/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $62,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in automotive product knowledge and customer service, providing technical support and problem-solving assistance to enhance customer satisfaction and sales performance.

Highest-signal resume keywords

Vehicle Maintenance ExperienceASE Automotive CertificationCustomer-Facing Service ExperienceAutomotive Product SupportTechnical Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product KnowledgeInstallation SupportService SupportProblem SolvingCustomer Complaint Resolution

Soft Skills

Excellent Customer ServiceCommunication Skills

Certifications & Qualifications

ASE Automotive Certification

Industry Keywords

Automotive SalesRMA ProcessCustomer FeedbackSales SupportTechnical Support

About the role

Key responsibilities & impact

Provide world class sales support to BD customers.
Help customers problem solve, select the right parts, and address installation challenges.
Provide detailed product knowledge and excellent customer service.
Maintain a high level of product and service knowledge.
Assist customers with automotive-related sales questions about products, installations, and service support.
Function as the technical expert for customers and sales team members.
Relay customer feedback and identify trends with the Sales and Engineering teams to support product improvement or modification.
Provide in-depth information about equipment and parts for sale.
Champion the customer throughout the RMA process.
Resolve customer complaints in person, by telephone, or by email.
Support the sales team with technical knowledge and customer support.

Requirements

What you’ll need

High School diploma or equivalent.
Vehicle maintenance experience is required.
Demonstrated vehicle maintenance experience, ASE Automotive Certification, or equivalent preferred.
2 years of customer-facing service experience preferred.
Maintain strong product and service knowledge.
Provide automotive product, installation, and service support.
Work 8:00AM to 5:00PM PST, Monday to Friday.
Work an 8-hour day shift.

Benefits

Comp & perks

Paid Time Off - 80 hours accrued per year.
Individual and dependent medical, dental, and vision insurance (Eligible for enrollment immediately, effective first of the month after your date of hire).
401K Retirment Plan with 4% company match - Eligible for enrollment after 90 days of employment.
Holiday Pay (we observe the following holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
ADP TotalSource (Access and edit direct deposit information, pay stubs, and health & benefits anytime, anywhere).
Training, professional development, and ample opportunities for growth.
Competitive wages
Tools needed to perform the role