Burlington Helping Burlington

Director

• Overall responsibility for PMO management and delivery quality of IT portfolio projects
• Accountable for operational and financial results of PMO
• Manage stakeholder relationships, positioning IT as a trusted advisor across client portfolios
• Meet commitments to internal clients and deliver initiatives to support Company objectives, IT priorities, and functional goals
• Provide strategic direction, coaches and mentors project management staff
• Ensure PMO is operating in alignment with appropriate industry standards and best practices for project and change management
• Develop, plan and implement strategy for company-wide IT project management
• Prepare and maintain the capital and expense budget for IT PMO Project Portfolio
• Maintain awareness and knowledge of contemporary project management methodology

Director, IT PMO

Recruitment

• lead and develop a team of full-cycle recruiters
• partner with Corporate Function leaders and HR Business Partners
• oversee end-to-end recruitment activities
• promote diverse hiring practices
• leverage recruiting metrics and dashboards
• collaborate with HR Centers of Excellence and cross-functional partners

Manager, Corporate Talent Acquisition

• Leads the strategy, modernization, and execution of enterprise store applications
• Oversees the enhancement and replacement of retail systems
• Drives operational efficiency, compliance, and performance across store-facing technologies
• Partners with business and IT stakeholders to evaluate emerging technologies
• Manages budgets and advances a pipeline of strategic opportunities
• Owns the end-to-end Store Technology Platform

Director, Store Systems and Innovation

IT Support

• Own the delivery lifecycle for infrastructure programs and projects
• Establish and lead infrastructure delivery governance
• Develop and maintain executive-level dashboards
• Act as the escalation point for delivery issues
• Partner with IT Portfolio Management for funding prioritization
• Own infrastructure delivery budget management
• Provide technical leadership and oversight for infrastructure designs
• Ensure solutions align with enterprise architecture and security standards
• Lead vendor governance for infrastructure delivery partners
• Ensure seamless handoff from project delivery to IT Operations
• Build and develop a high-performing infrastructure delivery organization

Senior Director, IT Infrastructure Delivery Services

• Responsible for end-to-end IT Service Desk, L1/L2 support, managed service providers, and 24x7 offshore delivery teams in India and Mexico
• Define and implement strategies to enhance service delivery and champion ITIL best practices
• Own enterprise ITSM processes for Incident Management, Knowledge Management, and Service Request Fulfillment
• Provide executive oversight for Major Incident and Problem Management
• Establish and monitor service metrics, drive timely incident and problem resolution, and implement proactive measures to reduce service disruptions
• Serve as the business and operational owner of the ServiceNow platform, responsible for ITSM process enablement, platform strategy, and roadmap prioritization
• Build a high-performing team, foster collaboration, and leverage technology to streamline operations
• Ensure availability and performance of store systems including POS, network connectivity, printers, and back-office systems
• Partner with Store Operations to align support models with business needs
• Lead a centralized IT Command Center for monitoring and rapid response to critical incidents
• Manage service desk supporting multiple locations and define strategies to drive service management best practices

Director of IT Service Delivery

Supply Chain

• Support shortage and overall company objectives by managing Asset Protection activities
• Work closely with field AP teams and Investigations team to resolve theft cases
• Assess data and implement proactive measures to mitigate shortage risk
• Visit third-party pool points to validate execution of AP objectives
• Collaborate with various teams to drive AP key objectives
• Lead internal and external theft investigations
• Conduct audits to validate adherence to AP objectives
• Train teams on best practices regarding shortage results

Supply Chain Asset Protection Manager

Program Manager

• Lead the planning, execution, and delivery of complex programs (25%)
• Collaborate with cross-functional teams to gather and analyze requirements (25%)
• Develop program plans and ensure the integration of project deliverables (20%)
• Oversee program budgeting, cost estimation, financial tracking, and reporting (10%)
• Mentor project managers and assist in their professional growth (10%)
• Participate in the continuous improvement of project management practices (5%)
• Perform risk assessments and manage project risks (5%)

Program Manager, Merchandising PMO

• Drive the successful planning, execution, and delivery of technology initiatives for supply chain operations
• Manage multiple complex IT projects related to supply chain systems, processes, and integrations
• Provide leadership and direction to junior team members
• Gather and analyze business requirements specific to supply chain needs
• Develop comprehensive project plans and oversee integration of technology solutions
• Mentor project managers and contribute to continuous improvement efforts

Program Manager, IT Supply Chain PMO

• Provide strategic leadership, direction, and oversight for Burlington's external theft and organized retail crime investigative program
• Develop and implement an investigative strategy focused on complex case-building
• Lead a national team consisting of three Senior Investigations Managers and 15 Field Investigators
• Establish and manage a metrics framework measuring impact beyond case closures
• Build and strengthen partnerships with federal, state, and local law enforcement
• Drive continuous improvement of investigative processes, the external case management system, and evidence standards
• Partner with Territory, Regional, and District AP Leaders to create investigative strategies
• Oversee the analysis of merchandise theft trends and external fraud schemes
• Ensure compliance with company policy, legal standards, and evidence requirements

Director of Investigations

Compliance

• Own and drive Burlington’s enterprise Business Continuity and Disaster Recovery (BCDR) program within the GRC organization
• Define how the company prepares for, prioritizes, and recovers from disruptions across business and technology operations
• Lead business impact analysis to identify critical processes
• Establish and enforce BCDR standards, including planning frameworks, testing strategies, and plan lifecycle governance
• Own the centralized BCDR tooling and workflows used to maintain plans
• Drive program execution - leading key BCDR initiatives, managing timelines and dependencies

Lead Analyst, Business Continuity, Disaster Recovery – Governance, Risk and Compliance

• Support development and ongoing management of current benefit programs in order to maximize plan participant satisfaction, while managing health care and insurance costs.
• Proactively maintain an understanding of benefits related compliance requirements and trends as related to Health Care Reform, ERISA, HIPAA, COBRA, and FMLA.
• Short-term and Long-term planning - plan and execute modifications to existing benefits programs, plan design and contribution strategy.
• Continually assess the company’s benefits processes ensuring the organization is up to date and current with regulatory requirements and best practices.
• Direct the annual open enrollment process and ensure high level customer services levels are maintained.
• Create, enhance, and implement initiatives that focus on wellness.
• Develop relationships with brokers/carriers to facilitate issue resolution, benchmark services, and promote partnership opportunities.
• Direct preparation and distribution of communications and presentations to both educate team members on benefit programs and promote consumer driven health care initiatives.
• Supervise the Benefits team, carrying out responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring and training team members; planning, assigning, directing work; and managing overall performance.
• Must also support a multi-business unit organization.
• Develop and oversee Benefits budget

Director, Benefits

Communications

• Oversee the implementation, maintenance, and optimization of communication platforms such as portal, breakroom boards, video conferencing tools, Zebra platform, etc.
• Develop, write, and edit communication materials to keep associates informed about company news, updates, events, policies, procedures, and overall business execution.
• Identify opportunities to enhance internal communications through advanced communication technologies.
• Lead projects to improve communication workflow, cadence, and processes to support stores and field in driving the business.
• Conduct surveys and gather insights to inform communication strategies.
• Provide insights and recommendations based on data analysis and field, store feedback to improve communication strategies.
• Participate in team meetings and brainstorming sessions to generate innovative ideas and strategies.

Senior Specialist, Communications Platforms

Manager

• Manage the full lifecycle of fixed assets, including acquisition, capitalization, depreciation, transfers, and disposals (including GAAP and Federal/State Tax books)
• Maintain and reconcile the fixed asset subledger with the general ledger
• Ensure compliance with applicable accounting standards and company policies
• Oversee monthly, quarterly, and annual close processes related to fixed assets
• Prepare and review depreciation schedules and journal entries
• Manage and mentor fixed asset accounting staff
• Prepare annual depreciation budget, monthly forecast projections along with 5- and 10-year projections for both GAAP and tax books
• Analyze capital expenditures and provide reporting to support financial planning and decision-making
• Partner with procurement, finance, and operations teams to ensure proper asset classification and tracking and resolve discrepancies between physical asset inventories and fixed assets ledger
• Support internal and external audits by providing documentation and analysis
• Develop and maintain internal controls and procedures for asset management.

Fixed Assets Manager

• Direct management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure implementation of established company policies, standards, expectations and initiatives.
• Ensure Assistant Managers and store team members are fulfilling their individual responsibilities.
• Partner with Assistant Store Manager, Merchandising to coordinate merchandise placement, sales promotions and pricing.
• Partner with Assistant Store Manager, Operations to review receiving, transfers, debits/damages, returns-to-vendor (RTV's), and chargeback paperwork to ensure accuracy of inventory.
• Act as Manager on Duty (MOD); lead by example, set the standard, and create a strong leadership presence by following and modeling the Burlington SOPs.
• Manage multi-million-dollar sales volume and expense budget including review of all associated reporting and record-keeping.
• Recruitment, screening and hiring of associates in order to meet store staffing needs.
• Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement structured learning and development activities for all team members.
• Handle personnel and associate relations issues.
• Payroll budget management, workforce management and scheduling.
• Facilitate effective communication and partnerships among the store team, district and regional management teams, and other partners within the company.

Store Manager – Trainee

• develop, teach, and lead the implementation of asset protection, shortage control and safety programs
• train, mentor, and collaborate with store management and shortage control associates
• manage the investigation of all asset protection incidents
• audit the financial, merchandising, and operations divisions of assigned locations
• provide strategic direction in the implementation of asset protection programs
• monitor and maintain physical security controls and systems